JASMINA POJSKIC
Chicago,IL
Summary
Motivated and experienced professional seeking a position to apply knowledge and skills while continuously improving and acquiring new ones. Skilled Case Manager excelling at managing high caseloads without compromising care quality. Thrives in high-pressure environments and consistently recommends best resources and courses of action to meet patient needs, ultimately helping them regain optimal quality of life.
Overview
41
41
years of professional experience
Work History
Clinical Case Manager
Heartland Alliance Health
10.2019 - 01.2024
- Company Overview: Refugee and Immigrants Wellness Program
- Provided on-going supportive management in accordance with the problems, needs, strategies identified within the Individual treatment Plan in order to help clients to achieve the stated goals and objectives
- Increased client’s access and knowledge of federal and state services including Medicaid/Medicare benefits, housing, immigration, and financial aid as a result of thorough assessment and intricate knowledge of eligibility requirements
- Provided face to face reviews of the progress made in reaching goals with clients and supervisors on regular basis the so that the Individual Treatment Plan can be modified as necessary to ensure that the goals and objectives are being achieved
- Managed an assigned case load of clients with long-term mental disorders (MDD, PTSD, Depressive disorder, Anxiety, refugees, war survivors and US citizens, case load 30-40 participants)
- Accomplished client’s care including engagement of the patient, MH assessment, planning, linkage with resources, consultation with families, collaboration with psychiatrist, family doctors, medical specialists, patient psycho education, patient’s progress, managed crisis intervention
- Provided home visits to participants (single and families), transported participants to appointments and to reach their needs, translated and explained different procedures essential for life
- Noted for writing exceptional case notes and developed all documents on timely basis (ITP, IM CAN, progress notes, and logs for participant charts on monthly and yearly basis)
- Earned a reputation as a goal-oriented caseworker with a lifelong commitment to helping refugees, war survivors, individuals with long-term mental disorders
- Noted by supervisors for sensitivity, rapport, and professionalism in relating to clients of varying ethnic and socioeconomic backgrounds
- Refugee and Immigrants Wellness Program
Case Worker Mental Health/ Interpreter
Heartland Alliance/ International Faces
10.2006 - 10.2019
- Counseled and provided case management services to individuals, families and groups
- Established appropriate service/treatment plans, reviewed case progress
- Provided mental health interpreting expertise in three different languages
- Interpreted for individuals, groups and families
- Developed case management plans and helped executed such as plans that assist program participants achieve financial, housing and mental health
- Worked closely with doctors and therapists to assure client needs were met
- Established good relationships with government and private agencies that program are involved
Youth Coordinator
Bosnian & Herzegovinian American Community Center
02.2003 - 11.2006
- Training & preparing BHACC choir for performance (Concerts), piano class
- Ethnic school- Bosnian language (teaching Bosnian grammar, reading, tradition, culture..) Teen’s group- workshops
- Youth program - Summer school & After school program
- K - 12 Program (planning & implementing programs for children & teen's, education workshops & meetings, field trips, sports (bowling, basketball, skiing, swimming)
- Family program: parent & education meeting
- Interpreting / Outreach program / Family program
- Seniors - Circuit breaker (tax, CEDA program)
- Interpreting for seniors Bosnian- English as: doctor appointments, post- office translation & other documents for clients
- Administrative work: clients-intake forms, making notes, reports, Typing documentation, statements, letters
- Notary public (certifications, warrant, compliances, other doc…)
Principal
Elementary School
05.1995 - 12.2001
- Company Overview: Bosnia & Herzegovina
- Created schedules for faculty and staff of the school
- Organized a variety of school events and celebrations
- Planned and implemented programs for each school year
- Designed curriculum for various programs with teachers’ assistance
- Provided mentoring for inexperienced teachers
- Helped prepare pupils and teachers for academic competitions
- Organized district meetings for principals from numerous schools
- Bosnia & Herzegovina
Music Theory Teacher
Gymnasium
01.1985 - 05.1995
- Company Overview: Bosnia & Herzegovina
- Taught classes of approximately 30 students aged 14 to 18
- Created and implemented daily lesson plans for each class
- Prepared school choir for various concerts
- Organized seminars for other music teachers and professors
- Bosnia & Herzegovina
Piano Teacher
Music School
01.1983 - 01.1985
- Company Overview: Bosnia & Herzegovina
- Taught basic, intermediate, and advanced piano skills to individuals
- Instructed students on scales, chords, theory, etc
- Bosnia & Herzegovina
Education
Certificate of Completion - Harm Reduction Strategies, Motivational Interviewing Techniques, Medical Billing Course, Computerized Accounting
American Heart Association
Chicago, IL01.2024
Bachelor of Arts - Music theory, history
Bosnia & Herzegovina02.1986
Skills
- Clinical Assessments
- Case management planning
- Supervising program participants
- Counseling program participants
- Case consultation
- Case reporting
- Secretary
- Interpreter
- Teacher
- Tutor
- Piano
- Group work
- Leadership
- Cultural sensitivity
- Computer skills
- MS Office
- Multidisciplinary collaboration
- Care coordination
- Discharge planning
- Clinical documentation
- Medication management
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
English
Full Professional
Timeline
Clinical Case Manager
Heartland Alliance Health
10.2019 - 01.2024
Case Worker Mental Health/ Interpreter
Heartland Alliance/ International Faces
10.2006 - 10.2019
Youth Coordinator
Bosnian & Herzegovinian American Community Center
02.2003 - 11.2006
Principal
Elementary School
05.1995 - 12.2001
Music Theory Teacher
Gymnasium
01.1985 - 05.1995
Piano Teacher
Music School
01.1983 - 01.1985
Certificate of Completion - Harm Reduction Strategies, Motivational Interviewing Techniques, Medical Billing Course, Computerized Accounting
American Heart Association
Bachelor of Arts - Music theory, history
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