QIANA J. RUSHING
Grand Prairie,TX
Summary
Successful at helping clients unravel physical, mental, and emotional layers in efforts of identifying root causes of problems, implementing healthy boundaries, and developing strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on client lives. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities.
Overview
19
19
years of professional experience
Work History
Clinical Case Manager-Behavioral Health
Aetna (TX Star Kids)
09.2021 - Current
- Enhance care coordination for clients with complex medical needs through effective communication and collaboration with multidisciplinary teams
- Improve patient outcomes by developing and implementing comprehensive case management plans
- 85% increase in patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in timely manner
- Reduce hospital readmission rates by conducting thorough patient assessments, providing appropriate resources, and support for post-discharge care
- Provide crisis intervention services as needed, responding appropriately to urgent situations in order to protect patient safety and wellbeing
- Assess individual barriers to optimal health outcomes such as socioeconomic factors or access limitations, working diligently to address these challenges through tailored interventions
- Contribute to positive workplace culture through active engagement in team building activities, peer mentorship, and collaborative problem-solving efforts
- Support clients in overcoming personal challenges with targeted psycho-educational interventions and therapeutic strategies
Therapist
Hamilton Counseling & Consultants, PLLC.
07.2019 - 09.2021
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change
- Maintained detailed case notes and documentation 100% of time, ensuring effective tracking of progress and continuity of care
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs
- Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster supportive home environment for client recovery
Assessment & Referral Coordinator
Perimeter Healthcare
07.2019 - 03.2021
- Streamlined referral process by implementing efficient tracking and communication systems
- Enhanced patient satisfaction with timely coordination of referrals
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care
- Maintained high level of accuracy in referral documentation 100% of time, ensuring smooth transitions between healthcare providers
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within department
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed
- Participated in quality improvement projects aimed at optimizing efficiency within Assessment & Referral department
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care
Family Based Safety Service Specialist
Child Protective Services
04.2017 - 07.2019
- Enhanced family support systems by connecting families with appropriate resources and services
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect
- Developed and maintained strong working relationships with community partners to facilitate effective case management
- Promoted positive outcomes for children by addressing barriers to reunification with their families
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers
- Ensured compliance with state regulations 100% of time regarding timelines for investigations, documentation, and reporting requirements
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values
Psychological Evaluator
SSM Health
05.2012 - 04.2017
- Streamlined evaluation process for increased efficiency, leading to faster decision making
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools
- Developed new evaluation methodologies that improved overall quality of assessments
- Established strong relationships with patients, ensuring clear communication throughout evaluation process
- Assisted in developing organizational policies and procedures related to evaluation practices, ensuring compliance with industry standards
- Enhanced 90% patient satisfaction with timely and accurate information during evaluation process
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by organization
Vocational Rehabilitation Specialist
MERS Goodwill
01.2005 - 05.2012
- Enhanced veterans outcomes over 75% by implementing customized vocational rehabilitation plans tailored to individual needs
- Evaluated veterans progress through regular monitoring and communication, and adjusting rehabilitation plans as needed
- Provided career counseling and guidance, empowering veterans to make informed decisions about their employment options
- Developed job placement strategies, securing suitable employment opportunities for veterans based on their skills and interests
- Conducted thorough assessments of veterans abilities and limitations, identifying appropriate vocational goals and objectives
- Maintained detailed case files for veterans, tracking progress towards vocational goals and any necessary interventions or adjustments
- Initiated employer partnerships by conducting presentations highlighting benefits of hiring participants in vocational rehabilitation programs
- Provided ongoing support to veterans throughout their job search process, offering encouragement and constructive feedback when needed
Education
Master of Business Administration -
University of Phoenix
St Louis, MO12.2014
Master of Science in Justice and Security -
University of Phoenix
St Louis, MO02.2011
Master of Arts in Rehabilitation Counseling -
Maryville University
St Louis, MO11.2007
Bachelor of Arts in Psychology -
Talladega College
Talladega, AL05.2005
Skills
- Recruiting and Interviewing
- Clinical Assessments
- Patient Advocacy
- Supervision and Training
- Performance Measurement
- Behavioral Health Interventions
- Client Engagement
- Emotional Intelligence
- Quality Improvement
- Program Development
- Clinical Documentation
- Multidisciplinary Collaboration
Competencies And Skills
- Quality Assurance Audits/Risk Management
- Policy Development/Compliance Reporting
- Crisis Intervention/Referral Coordination
- Utilization Review/Care Coordination
- Program Coordination/Project Management
- Business Analysis/Process Improvements
Professional License And Certifications
- Licensed Professional Counselor (LPC)- Texas
- Lean Six Sigma
- Mental Health First Aid
Timeline
Clinical Case Manager-Behavioral Health
Aetna (TX Star Kids)
09.2021 - Current
Therapist
Hamilton Counseling & Consultants, PLLC.
07.2019 - 09.2021
Assessment & Referral Coordinator
Perimeter Healthcare
07.2019 - 03.2021
Family Based Safety Service Specialist
Child Protective Services
04.2017 - 07.2019
Psychological Evaluator
SSM Health
05.2012 - 04.2017
Vocational Rehabilitation Specialist
MERS Goodwill
01.2005 - 05.2012
Master of Business Administration -
University of Phoenix
Master of Science in Justice and Security -
University of Phoenix
Master of Arts in Rehabilitation Counseling -
Maryville University
Bachelor of Arts in Psychology -
Talladega College
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