Kristen Bazile
Conroe,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Advisor I financial aid position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Advisor I, Financial Aid Campus Support
Lone Star College-Houston, TX
05.2024 - Current
- Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
- Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
- Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
- Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
- Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
- Participates in preparing for and facilitating financial aid workshops and presentations
- Counsels students, and others, regarding eligibility requirements of financial aid
- Responsible for other reasonable, related duties as assigned.
- Nasfaa certified
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed and implemented individualized academic plans for students.
- Educated students on college admissions process and scholarship requirements.
Medical Scribe
Nuance-Houston, TX
08.2022 - 11.2023
- Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports
- Navigating EHRs (epic) and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows
- Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for our providers.
Patient Care Coordinator
Sentido Health-Tomball, TX
12.2021 - 08.2022
- Submit authorization requests to insurance providers and process intake paperwork
- Go over hospital discharges for pediatric patients who need feeding tubes and supplies/supplement
- Communicates with patients and families to assess supply need for pediatric patients who need feeding pumps/tubes
- Communicates effectively with physicians and dietitians regarding patient needs and required documentation for intake
- Process monthly orders to patients and ship orders.
Benefits Specialist
iQor-Houston, TX
08.2018 - 12.2021
- Assist with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan
- Assist customers who have HSA/FSA accounts and help with making changes to contributions amount and accessing tax documents
- Help with claims process claims, password resets, account lockouts, and card declines
- Create cases in salesforce for fraud team to review when fraud alert is placed on account
- Provide providers office with assistance with claims and payments
- Reissuing cards
- Educate members on contribution limits and excess contribution forms and what can be purchased with HSA/FSA card
- Add and removing dependents.
Customer Service Representative
Asurion-Houston, TX
06.2015 - 05.2017
- Answer incoming calls and process insurance claims for broken, lost, or stolen devices through AT&T and Verizon
- Make outbound calls if necessary to get additional information for a claim.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Chat Agent
Verizon Wireless-Nacogdoches, TX
08.2013 - 06.2015
- Handle sales and service inquiries for customers by providing efficient, courteous customer service and assistance
- Operate sales through Verizon Wireless online sales chat and via incoming calls.
Education
Associate in Science (AS) -
Lone Star College System
The Woodlands, TX05.2022
Diploma -
Spring High School
Spring, TX05.2013
Skills
- Live Chat
- Insurance Verification
- Medical Records
- EMR Systems
- Intake Experience
- Transcription
- Documentation review
- EMR systems
- Customer service
- Computer Skills
- Critical Thinking
- Multitasking Abilities
- Organization and Time Management
- Decision-Making
- Customer Service
Assessments
- Customer focus & orientation, Proficient, 12/01/21, Responding to customer situations with sensitivity
- Customer service, Proficient, 03/01/20, Identifying and resolving common customer issues
- HR: Compensation & benefits, Proficient, 06/01/22, Knowledge of compensation and benefits programs
Personal Information
Relocation: Anywhere
Timeline
Advisor I, Financial Aid Campus Support
Lone Star College-Houston, TX
05.2024 - Current
Medical Scribe
Nuance-Houston, TX
08.2022 - 11.2023
Patient Care Coordinator
Sentido Health-Tomball, TX
12.2021 - 08.2022
Benefits Specialist
iQor-Houston, TX
08.2018 - 12.2021
Customer Service Representative
Asurion-Houston, TX
06.2015 - 05.2017
Sales Chat Agent
Verizon Wireless-Nacogdoches, TX
08.2013 - 06.2015
Associate in Science (AS) -
Lone Star College System
Diploma -
Spring High School
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