Jessica Jennings
Fayetteville,NC
Summary
Experienced instructor skilled in promoting the social, physical, and intellectual growth of young children in various child development facilities, including preschools, day care centers, and similar establishments. Maintains exceptional customer service standards in fast-paced environments. Effectively communicates with colleagues and management, fostering positive relationships. Proficient in utilizing point-of-service (POS) computer systems for automated order taking and handling currency and credit transactions accurately. Adheres to safe food preparation, assembly, and presentation protocols. Assists with inventory control and stock ordering while building a loyal clientele through friendly interactions and consistent appreciation. Resolves customer complaints promptly and professionally. Collaborates with team members to ensure seamless service by cross-training and coordinating schedules. Proactively seeks additional tasks when assigned duties are completed. Committed to upholding company policies and procedures while delivering high standards of customer service. Takes charge of the cooking zone to maintain restaurant hygiene in compliance with health and safety regulations. Acquired problem-solving skills from a trained manager to effectively address customer issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Aid / Child Care Aide
Fayetteville Technical community college
01.2018 - 05.2018
- Supervise and monitor the safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Keep records of children's progress, routines, and interest
Warehouse Worker
Amazon Warehouse
06.2024 - Current
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Performed quality control checks on outgoing shipments to ensure products met customer specifications
- Maintained a clean and organized work area to promote safety and productivity
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Defined problem to identify, prioritize and select alternatives.
- Analyzed and understood situation to develop action plan.
- Looked outside known experience to find solutions and produce results.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Sought ways to improve processes and services provided.
Home health aide
Cap Services
10.2017 - 05.2018
- Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility
- Monitor or report changes in health status
- May also provide personal care such as bathing, dressing, and grooming of patient
Lead Teacher
KinderCare Learning Centers
01.2024 - 06.2024
- Developed and implemented engaging lesson plans that catered to the diverse learning needs of students
- Collaborated with colleagues to develop curriculum materials aligned with state standards and school objectives
- Collaborated with other lead teachers to develop school-wide initiatives and programs
- Led a team of XX teachers in delivering high-quality instruction and maintaining a positive classroom environment
Lead Teacher
Sprouting Scholars Preschool
10.2021 - 01.2024
- Organize activities so children can learn about the world, explore interests, and develop skills
- Develop schedules and routines to ensure children have enough physical activity, rest, and playtime
CSR - Customer Service Representative chat
STARTEK
08.2021 - 05.2022
- Communicate with customers through live chat to answer questions, solve problems, and troubleshoot
- Thoroughly document each customer's question or problem as well as the resulting answer or solution
- Created customer appointments
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Resolved payment and order disputes
- Confirmed payments, refunds, etc
- Operated the live chat
Lead Teacher
First Step Child Care
06.2020 - 07.2021
- Preschool teachers use play to teach children about the world
- Preschool teachers educate and care for children younger than age 5 who have not yet entered kindergarten
- They teach language, motor, and social skills to young children
- Duties Preschool teachers typically do the following: Teach children basic skills such as color, shape, number, and letter recognition
- Work with children in groups or one on one, depending on the needs of children and the subject matter
- Plan and carry out a curriculum that targets different areas of child development
- Organize activities so children can learn about the world, explore interests, and develop skills
- Develop schedules and routines to ensure children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring them to the attention of the parents
- Keep records of the students' progress, routines, and interests, and inform parents about their child's development
Teacher
Carolyn's Daycare
11.2019 - 10.2020
- Plan and carry out a curriculum that targets different areas of child development
- Organize activities so children can learn about the world, explore interests, and develop skills
Lead Teacher
Childcare Network
12.2018 - 11.2019
- Preschool teachers use play to teach children about the world
- Preschool teachers educate and care for children younger than age 5 who have not yet entered kindergarten
- They teach language, motor, and social skills to young children
- Duties Preschool teachers typically do the following: Teach children basic skills such as color, shape, number, and letter recognition
- Work with children in groups or one on one, depending on the needs of children and the subject matter
- Plan and carry out a curriculum that targets different areas of child development
- Organize activities so children can learn about the world, explore interests, and develop skills
- Develop schedules and routines to ensure children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring them to the attention of the parents
- Keep records of the students' progress, routines, and interests, and inform parents about their child's development
Product Support Consultant
Turbo Tax
01.2019 - 04.2019
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Shift Manager
Bojangles' Famous Chicken
08.2007 - 07.2017
- Directly supervise and coordinate activities of workers engaged in preparing and serving food
- Managing employees hours
- Inventory control and stocking
- Shift changes counting money and bank deposit
- Cashier and customer service
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
Education
Bachelor - Early Childhood Care And Education
Fayetteville State University
Fayetteville, NCAssociate - Early childhood education
Fayetteville Technical Community College
Fayetteville, NC05.2018
Skills
- CPR
- Child Care
- Teaching
- Organizational Skills
- Management
- Training
- Microsoft Office
- Toddler Care
- Early Childhood Education
- Experience with Children
- Classroom Management
- Curriculum Development
- Babysitting
- Tutoring
- Caregiving
- Senior Care
- IOS
- Childcare
- Infant Care
- Childhood Development
- First Aid
- Word Processing
- Computer Hardware
- Live Chat
- Customer Service
- Communication Skills
Certification
- First Aid Certification
- SIDS Certification
- Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
Warehouse Worker
Amazon Warehouse
06.2024 - Current
Lead Teacher
KinderCare Learning Centers
01.2024 - 06.2024
Lead Teacher
Sprouting Scholars Preschool
10.2021 - 01.2024
CSR - Customer Service Representative chat
STARTEK
08.2021 - 05.2022
Lead Teacher
First Step Child Care
06.2020 - 07.2021
Teacher
Carolyn's Daycare
11.2019 - 10.2020
Product Support Consultant
Turbo Tax
01.2019 - 04.2019
Lead Teacher
Childcare Network
12.2018 - 11.2019
Home Health Aid / Child Care Aide
Fayetteville Technical community college
01.2018 - 05.2018
Home health aide
Cap Services
10.2017 - 05.2018
Shift Manager
Bojangles' Famous Chicken
08.2007 - 07.2017
Associate - Early childhood education
Fayetteville Technical Community College
Bachelor - Early Childhood Care And Education
Fayetteville State University
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