Andrea Smith
Laveen,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Advisor
NuVision Auto Glass, LLC
Phoenix, AZ
11.2022 - 12.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Developed long-lasting client relationships by providing exceptional customer service.
Machine Operator
District Photo
Phoenix, AZ
10.2021 - 02.2022
- Performed tasks of loading film into magazines, cutting images, and packing products.
Machine Operator
PAC Worldwide
Phoenix, AZ
10.2020 - 07.2021
- Managed machine operations efficiently.
Customer Service Representative
RemX Specialty Staffing
Phoenix, AZ
10.2018 - 10.2019
- Managed medication refills and handled financial assistance applications.
Supervisor
Empereon Constar
Phoenix, AZ
06.2016 - 08.2018
- Supervised 30 team members in executing online web chat tasks for Frontier Communications.
Technical Support Representative
Asurion
Phoenix, AZ
08.2014 - 03.2016
- Optimized procedures for processing insurance claims related to damaged items.
Technical Support Specialists
Sears
Tempe, AZ
07.2011 - 08.2014
- Resolved technical issues for smart appliances including washers, dryers, refrigerators, and televisions.
Pharmacy Customer Care
Humana
Tempe, AZ
03.2008 - 11.2011
- Managed customer requests for prescription medication refills via mail.
Premier Banker
Bank of America
Phoenix, AZ
06.2006 - 03.2008
- Facilitated personal and business loans, mortgages, and CDs for Premier clients.
Education
GED - undefined
SMCC
Skills
- Sales
- Computer Operation
- Manufacturing
- Salesforce
- Account Management
- English
- Inside sales
- Microsoft Outlook
- Warehouse experience
- Upselling
- Conflict management
- Microsoft Word
- CRM software
- Leadership
- Customer retention
- Call center
- Training & development
- Management
- Customer Service
- Assembly
- Mechanical knowledge
- Google Suite
- Writing skills
- Google Docs
- Live Chat
- Team management
- Microsoft Excel
- Banking
- Account management
- Windows
- Computer skills
- Outbound calling
- Microsoft Office
- Data entry
- Assembly line
- Typing
- Live chat
- Time management
- Technical Support
- Heavy lifting
- Organizational skills
- Customer service
- Phone etiquette
- Technical support
- Data collection
- Math
- Communication skills
- Office experience
Certification
Driver's License
Timeline
Sales Advisor
NuVision Auto Glass, LLC
11.2022 - 12.2023
Machine Operator
District Photo
10.2021 - 02.2022
Machine Operator
PAC Worldwide
10.2020 - 07.2021
Customer Service Representative
RemX Specialty Staffing
10.2018 - 10.2019
Supervisor
Empereon Constar
06.2016 - 08.2018
Technical Support Representative
Asurion
08.2014 - 03.2016
Technical Support Specialists
Sears
07.2011 - 08.2014
Pharmacy Customer Care
Humana
03.2008 - 11.2011
Premier Banker
Bank of America
06.2006 - 03.2008
GED - undefined
SMCC