Gabrielle Hawkins
Houston,Texas
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant Extern
Baylor College Of Medicine Medical Center
2023.11 - 2023.12
- Improved patient care by efficiently taking vital signs and accurately recording medical history.
- Enhanced clinical workflow for healthcare providers by promptly updating electronic health records.
- Streamlined administrative processes by managing appointment scheduling, insurance verification, and billing tasks.
- Reduced wait times for patients by effectively coordinating with the front desk staff to expedite check-in procedures.
- Assisted in various diagnostic procedures, ensuring accurate results and timely delivery of reports to physicians.
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Supported healthcare team members through efficient communication and collaboration during daily operations.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
Customer service/ tech rep
Whirlpool
2022.12 - 2023.02
- Assisted with inbound callers having issues with there refrigerator, oven, washer and dryer issues troubleshooting with them to get appliances working again
- Scheduled technicians to go out in field and repair if issue still occurred after troubleshooting.
Insurance / customer service rep
HGS Healthcare
2022.04 - 2022.11
- Answering inbound calls assisting members with getting insurance verified or posting billing payments on overdue accounts
- Took 100 - 250 calls per day.
Health Care Customer Service Rep
Humana Health Insurance
2017.02 - 2022.10
- Answering inbound calls assisting members with getting medications they needed through Humana pharmacy also providing overrides for members on lost or stolen meds, providing authorization to doctors to order medicine through members’ part d insurance
- Enrolling new members into Humana pharmacy part d insurance coverage and upgrading existing members on different plans
- Workout plans and all the plans covered Under their insurance
- Took 150 - 300 calls per day
- Meet quota of enrolling 5 new members per day.
Technical Support Representative
ATT
2015.09 - 2017.02
- Taking inbound calls for ATT customers experiencing outages or trouble with Cable internet or phone issues
- Scheduling technicians to go in the field and fix any ongoing issues
- Took 100 - 300 calls per day
- Upselling at least 10 customers a day.
Home Health Aide
Amada Senior Care
2014.11 - 2015.02
- Feed, bathe, and dress patients
- Take patient vital signs
- Serve meals, make beds, and keep rooms clean
- Set up medical equipment and assist with some medical procedures
- Answer calls for help and observes changes in a patient's condition or behavior.
Education
Certified Medical Assistant -
College of Health Care Professions
12.2023
High School Diploma - General studies
Westbury High School
06.2014
Skills
- Epic software trained and certified
- Medical Office Administration
- Data Entry
- Inventory Management
- Patient Scheduling
- Patient Flow Management
- HIPAA Compliance
- Phlebotomy
- Medical Terminology
- Patient-Focused Care
- Electrocardiographic Rhythm Recognition
- CPR
- Vital Sign Monitoring
- Medical Terminology Knowledge
- EMR / EHR
- Simple Dressings
- Inventory and Supply Management
- Medical Procedures
- Appointment Scheduling
Timeline
Certified Medical Assistant Extern
Baylor College Of Medicine Medical Center
2023.11 - 2023.12
Customer service/ tech rep
Whirlpool
2022.12 - 2023.02
Insurance / customer service rep
HGS Healthcare
2022.04 - 2022.11
Health Care Customer Service Rep
Humana Health Insurance
2017.02 - 2022.10
Technical Support Representative
ATT
2015.09 - 2017.02
Home Health Aide
Amada Senior Care
2014.11 - 2015.02
Certified Medical Assistant -
College of Health Care Professions
High School Diploma - General studies
Westbury High School
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