Gabrielle Heintz
Summary
Resourceful administrative and inside-sales professional with 4+ years of experience onboarding clients, managing accounts, and supporting sales territories. Strong communicator with proven ability to convert leads, streamline onboarding, and maintain compliance. Organized, customer-focused, and skilled at cross-functional coordination.
Overview
8
8
years of professional experience
Work History
Dealer Onboarding Specialist
ACV Auctions
Buffalo, NY
06.2025 - 04.2026
- Managed end-to-end onboarding and activations of new dealer accounts, ensuring compliance with company standards.
- Generated new business through outbound and inbound outreach, leveraging Salesforce leads to expand dealer network.
- Maintained high conversion rates by clearly communicating product value and overcoming objections.
- Supported Territory Sales team by providing warm leads, collecting documentation, and facilitating dealer communications to streamline onboarding.
- Monitored pipeline activity and executed timely follow-ups to maintain steady account progression.
- Trained dealers on platform functions and processes, enhancing their understanding for successful adoption and usage.
Floorplan Representative
ACV Auctions
Buffalo, NY
12.2022 - 06.2025
- Provided high-quality customer service, strengthening long-term dealer relationships and ensuring accountability.
- Managed dealer onboarding, identity verification, and legal document creation.
- Advised dealers on terms, products, and business improvements to optimize usage and reduce risk.
- Managed phone and email inquiries, customizing solutions to align with dealers’ business models.
- Processed payments, extensions, invoice fees, and maintained daily/contract reports to monitor account health.
- Identified potential loss accounts and mitigated risks through proactive communication.
Installlation Coordinator/ Exchange Specialist
Orville's Home Appliances
Lancaster, NY
07.2020 - 12.2022
- Coordinated installation schedules, routes, and work orders to maximize installer productivity.
- Managed exchange accounts with manufacturers and maintained thorough record-keeping for customer advocacy.
- Imported service calls into dispatch system and managed technician schedules.
- Assisted director with small claims procedures and customer dispute resolution.
- Performed cashier duties, tracked inventory, and produced client-facing communications and appointments.
Office Assistant
Buffalo Tiki & Tractor Tours
North Tonawanda, New York
08.2018 - 07.2020
- Managed multi-line phone systems, bookings, payments, and customer inquiries across multiple locations.
- Coordinated logistics with captains, adjusted schedules for weather/changes, and handled fast-paced decision-making.
- Maintained oversight of various sites in Buffalo and Florida for effective management.
- Conducted research to support special projects using online resources and various references.
Office Assistant
Drive Against Diabetes
North Tonawanda, NY
08.2018 - 07.2020
- Coordinated nonprofit event administration, processed raffles, and managed detailed paperwork for major fundraisers to ensure smooth operations.
- Maintained organized filing systems, tracked cash prizes, and ensured compliance with vendor and license requirements for successful event execution.
- Collaborated with suppliers to secure essential resources for event support.
Education
SUNY Brockport
Brockport, NYSkills
- Client onboarding
- Lead conversion
- CRM and pipeline management
- Customer relationship management
- Account management
- Documentation and compliance
- Reporting and data entry
- Scheduling coordination
- Risk assessment
- Problem resolution
- Attention to detail
- Effective communication
Timeline
Dealer Onboarding Specialist
ACV Auctions
06.2025 - 04.2026
Floorplan Representative
ACV Auctions
12.2022 - 06.2025
Installlation Coordinator/ Exchange Specialist
Orville's Home Appliances
07.2020 - 12.2022
Office Assistant
Buffalo Tiki & Tractor Tours
08.2018 - 07.2020
Office Assistant
Drive Against Diabetes
08.2018 - 07.2020
SUNY Brockport