Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GABRIELLE JOHNSON

Baton Rouge,LA

Summary

Currently I want to gain experience, specializing in customer service and advanced technical support. Proficient in IBM Cloud, demonstrating a strong ability to resolve complex technical issues efficiently. Passionate about leveraging AI and data integration to improve and enhance IT solutions, aiming to drive future advancements in technology support services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Team and Engagement Team Lead

Target
12.2021 - 05.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Mentored junior team members, fostering professional growth and skill development.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

IT Intern

Computer Consulting-LLC
06.2025 - Current
  • Ticket all requests and orders
  • Assistant with troubleshooting within school district
  • Making sure all PCs and laptops are running properly
  • Resetting passwords and logins when needed
  • Updating all technical devices

Administrative Assistant to the Director

Louisiana Department of Public Health
01.2025 - 05.2025
  • Respond and filter all calls and emails
  • Organize health and career fairs and fundraisers
  • Track inventory for all events
  • Analyzing data for all inventory orders and companies regarding social events
  • Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.

Education

Bachelors - Computer Science

Southern University and A&M College
Baton Rouge, LA

Skills

  • Organizing
  • Multi-tasking
  • Manangement
  • Customer Service
  • Problem Solving
  • Computer Literacy

Certification

  • AWS Cloud Foundations
  • IBM Security Trust Principles
  • IBM Cloud Essentials
  • IBM Cybersecurity Practitioner
  • IBM Enterprise Design Thinking Practitioner

Timeline

IT Intern

Computer Consulting-LLC
06.2025 - Current

Administrative Assistant to the Director

Louisiana Department of Public Health
01.2025 - 05.2025

Service Team and Engagement Team Lead

Target
12.2021 - 05.2025

Bachelors - Computer Science

Southern University and A&M College

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