Gabrielle Johnson
Hilton Hotels Corporation
Chandler,AZ
7
years of professional experience
Reliable and enthusiastic team player, eager to add immediate value to any growing team. Motivated by a passion for helping others and committed to applying a strong work ethic to meet objectives. Known for excellent multitasking, time management, and adaptability. Focused on career growth and expanding skill sets.
Work History
House Keeper
11 Months- Supervised daily cleaning operations, ensuring adherence to Hilton's high standards of cleanliness.
- Trained and mentored new housekeeping staff on best practices and safety protocols.
- Implemented efficient cleaning schedules, enhancing workflow and reducing turnaround times for guest rooms.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
Shift Lead
9 Months- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored team members, enhancing productivity and teamwork.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Coordinated shift schedules, optimizing staff allocation based on business needs.
Shift Lead
4 Months- Supervised and coordinated work schedules and tasks for team members to optimize store operations.
- Conducted thorough evaluations of used clothing, pricing them appropriately while adhering to store policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Resolved customer complaints and concerns quickly and professionally, resulting in enhanced customer satisfaction.
- Assisted with inventory management and ensured the store was well-stocked at all times.
House Cleaner
10 Months- Delivered high-quality, customized cleaning services, exceeding client expectations with attention to detail.
- Developed long-term relationships with clients, contributing to high levels of repeat business and customer loyalty.
- Communicated effectively with clients to understand their specific cleaning needs and address any concerns.
- Performed a variety of cleaning tasks, including dusting, sweeping, vacuuming, and mopping to maintain pristine conditions.
Shift Manager
2 Years 7 Months- Effectively delegated tasks, increasing team productivity and ensuring smooth day-to-day operations.
- Demonstrated leadership by managing customer concerns, ensuring resolution in a timely and professional manner.
- Managed labor costs and optimized staffing to meet demand during peak hours, enhancing operational efficiency.
- Trained and mentored new team members, ensuring they understood company policies and operational standards.
- Collaborated with upper management to set strategic goals and improve store performance, consistently exceeding targets.
- Ensured compliance with state and federal labor regulations, managing shift scheduling and break times efficiently.
Education
High School Diploma
No Degree - Architecture
Skills
Quality Assurance & Control
Flexible & Adaptable Schedule
Customer Service Excellence
Staff Training & Development
Team Leadership & Collaboration
Cash Handling & POS Systems
Tech Savvy & Adaptable
Additional Information
Built my own PC
Took computer classes in college
Timeline
House Keeper
Hilton Hotels Corporation
11.2025 - CurrentRead More
Shift Lead
Jersey Mikes
02.2025 - 11.2025Read More
Shift Lead
Name Brand Exchange
02.2024 - 06.2024Read More
House Cleaner
The Cleaning Authority
09.2022 - 07.2023Read More
Shift Manager
Cafe Rio
12.2019 - 07.2022Read More
American Leadership Academy
High School Diploma
Read More
Chandler-Gilbert Community College
No Degree from Architecture
Read More