Gabrielle Lovell
North Fort Myers,FL
Summary
Experienced server with a background in high-volume restaurant environments. Skilled in delivering excellent guest experiences, upselling, and working efficiently under pressure. Seeking to contribute strong service and teamwork skills to a fast-paced restaurant team.
Overview
5
5
years of professional experience
Work History
Server
The Lakehouse Kitchen and Bar
06.2023 - Current
- Manage multiple tables in large sections while maintaining guest satisfaction
- Upsell menu items and specials to increase check averages
- Bussing, food running (expo), and barbacking
- Handle customer concerns professionally to ensure positive dining experiences
- Deliver attentive, friendly service in a fast-paced dining environment
- Cultivated warm relationships with regular customers.
- Train new staff on menu knowledge and proper serving techniques.
Front of House Staff
Pi Local Pizzeria
12.2022 - 04.2023
- Food prep and production in both front of house and back of house
- Expo, bussing and cashiering
- Overlooked service in front of house
- Supported event coordination by setting up and breaking down special functions.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Customer Service Staff
Publix
08.2021 - 04.2023
- Customer service staff who solved customer issues and guaranteed customer satisfaction
- Managed cash transactions and money services, including Western Union, SSCC, lottery, and Brinks transactions
- Took on leadership responsibilities coordinating front-end operations
- Provided high-level customer service in a fast-paced retail environment
- Proficient in cake and pastry decorating
- Assist in inventory management by restocking shelves and monitoring product availability.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Education
High School Diploma -
Florida Virtual School (FLVS)
06-2021
Skills
- Guest service & hospitality
- Upselling
- High-volume restaurant experience
- Food running & expo coordination
- Cash handling
- Guest engagement
- Staff Training
- Event planning and handling
Availability
- Monday: NA
- Tuesday: NA
- Wednesday: Open all day
- Thursday: Open all day
- Friday: AM shift only
- Saturday: Unavailable
- Sunday: Unavailable
- Note: Availability is expected to open up more during transition.
Timeline
Server
The Lakehouse Kitchen and Bar
06.2023 - Current
Front of House Staff
Pi Local Pizzeria
12.2022 - 04.2023
Customer Service Staff
Publix
08.2021 - 04.2023
High School Diploma -
Florida Virtual School (FLVS)