Qendrim Shala
Summary
Hospitality professional with experience in luxury hotels and high volume restaurants.
Strong team player with excellent communication and costumer service abilities.
Overview
1
1
year of professional experience
Work History
Server
Boston Harbor Hotel at Rowes Wharf
Boston, Massachusetts
05.2026 - Current
- Delivered exceptional customer service, contributing to memorable dining experiences for guests at a 5 star hotel.
- Coordinated with kitchen staff to ensure prompt food service delivery, enhancing overall guest satisfaction.
- Supported setup and cleanup of tables for events and meals, ensuring smooth service flow.
Busser/Food Runner
Scales Restaurant
Portland, ME
06.2025 - 09.2025
- Delivered food and drinks to tables, supporting timely service for enhanced customer experience.
- Cleaned and sanitized tables and utensils, ensuring a hygienic dining environment for customer satisfaction.
- Cleared dirty dishes from tables and returned them to dishwashing area, maintaining a clean and organized dining space.
- Set up dining areas before service by arranging furniture and table settings.
Housekeeper
Inn by the Sea, Olympia Companies
Portland, ME
05.2025 - 09.2025
- Inspected rooms for cleanliness and promptly reported maintenance issues to ensure guest satisfaction.
- Assisted in laundry services, ensuring availability of fresh linens to enhance guest experiences.
- Collaborated with team members to ensure timely room turnover and readiness.
- Cleaned guest rooms to create a welcoming environment for visitors and uphold hotel standards.
Line Cook/Prep
Old Port Sea Grill
Portland, ME
05.2025 - 06.2025
- Prepared ingredients for daily menu items, ensuring freshness and quality for a busy seafood restaurant.
- Assisted chefs in cooking and plating dishes, contributing to efficiency during peak service hours.
- Cooked multiple orders simultaneously, maintaining speed and quality during busy periods.
- Prepared ingredients for daily menu items at a busy seafood restaurant.
Education
Doctor of Dental Medicine (DMD) - dentistry
University of Hasan Prishtina, Faculty of Medicine
Prishtina, KosovoSkills
- Guest Service & Hospitality
- Communication Skills
- Time Management
- Attention to Detail
- Problem Solving
- Fast Paced Work Environment
- Multi-tasking Under Pressure
- Guest Relations
- Food Delivery
- Strong Work Ethic
References upon request.
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Hobbies and Interests
- Reading
- Gaming
- Traveling
Personal Information
- Date of Birth: 03/13/01
- Place of Birth: Kosovo
Languages
- Albanian (Native)
- English (Fluent)
Timeline
Server
Boston Harbor Hotel at Rowes Wharf
05.2026 - Current
Busser/Food Runner
Scales Restaurant
06.2025 - 09.2025
Housekeeper
Inn by the Sea, Olympia Companies
05.2025 - 09.2025
Line Cook/Prep
Old Port Sea Grill
05.2025 - 06.2025
Doctor of Dental Medicine (DMD) - dentistry
University of Hasan Prishtina, Faculty of Medicine