Colby Brown
Gilbert,AZ
Summary
Dedicated hospitality professional with five years of customer service experience, including high volume coffee service, shift leadership, and restaurant serving. Experienced in fast paced environments that require strong communication, attention to detail, and the ability to manage multiple responsibilities at once. Takes pride in making guests feel welcome, providing attentive service, and creating a positive experience from start to finish. Known for being dependable, friendly, and able to stay calm and focused during busy shifts.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Server
Over Easy
Chandler, AZ
03.2025 - Current
- Provide friendly, attentive service while making guests feel welcome and taken care of throughout their visit.
- Manage multiple tables and priorities while keeping orders accurate and service running smoothly during busy shifts.
- Communicate with kitchen staff and team members to ensure orders are correct and guests receive timely service.
- Handle guest questions and concerns with patience and professionalism, always working to create a positive dining experience.
- Pay attention to guests' needs and look for opportunities to provide thoughtful service without being asked.
- Work closely with the team to maintain a clean, organized, and welcoming dining environment.
- Ensured accuracy of orders and special requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Barista
Black Rock Coffee Bar
Gilbert, AZ
12.2021 - Current
- Work at a high volume location, balancing speed, accuracy, and friendly customer service during busy shifts.
- Prepare customized beverages while managing multiple orders and maintaining consistent quality.
- Build relationships with regular customers and make an effort to ensure every guest feels welcome and taken care of.
- Previously served as a shift lead, training and supporting team members while helping daily operations run smoothly.
- Handled customer concerns professionally and worked to find solutions that left customers feeling heard and valued.
- Managed shift responsibilities, including cash handling, inventory, restocking, and maintaining a clean, organized workspace.
- Work closely with team members to keep service running efficiently during peak hours.
- Encouraged customers to consider complementary items to increase overall sales.
- Experienced with inventory management
Childcare Assistant
Chandler Unified School District
Chandler, AZ
12.2023 - 05.2024
- Provided a safe, welcoming, and supportive environment for children.
- Built positive relationships with children, parents, and guardians through clear communication and dependable care.
- Organized meals, snacks, and activities while managing daily responsibilities and keeping children engaged.
- Responded calmly to unexpected situations while following established safety procedures.
- Worked with staff to maintain a positive, organized environment.
Education
Prerequisite Coursework - Diagnostic Medical Sonography
Chandler Gilbert Community College
08.2025 - 12.2026
High School Diploma -
Dr. Camille Casteel High School
Skills
- Guest Service & Hospitality
- High Volume Customer Service
- Team Leadership & Training
- Multitasking & Time Management
- Communication & Teamwork
- Problem Solving
- Attention to Detail
- POS Systems & Cash Handling
- Guest Relations
- Staying Organized Under Pressure
- Active listener
- Solid problem solver
- Time efficiency
Timeline
Prerequisite Coursework - Diagnostic Medical Sonography
Chandler Gilbert Community College
08.2025 - 12.2026
Server
Over Easy
03.2025 - Current
Childcare Assistant
Chandler Unified School District
12.2023 - 05.2024
Barista
Black Rock Coffee Bar
12.2021 - Current
High School Diploma -
Dr. Camille Casteel High School