Gabrielle Mastro
Alexandria,VA
Summary
Quality-focused Store Manager with a strong record in enhancing team performance and operational efficiency. Experienced in implementing targeted marketing strategies that drive customer engagement and revenue growth, while maintaining high standards of service and product quality.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Store Manager (Coffeehouse Leader)
Starbucks
Alexandria , VA
04.2023 - Current
- Managed daily operations to ensure exceptional customer service and product quality.
- Implemented targeted marketing strategies and promotions that increased customer engagement and sales.
- Oversaw inventory management to maintain adequate stock levels of coffee and supplies.
- Coordinated staff schedules for optimal coverage during peak hours and events.
- Conducted regular team meetings to communicate goals and provide performance feedback.
- Trained and mentored baristas and shift supervisors in beverage preparation and customer engagement, enhancing team skill sets and service quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Enforced safety and cleanliness standards in accordance with company policies.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Store Manager
Abercrombie & Fitch
Dulles, VA & Oxon Hill, MD
03.2020 - 03.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Trained and mentored associates in daily tasks, enhancing skill levels and team efficiency.
- Improved customer satisfaction and streamlined store operations through relationship building and effective problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and applied feedback to develop targeted improvement plans.
Assistant Store Manager
Abercrombie & Fitch
Woodbridge , VA
09.2018 - 03.2020
- Delivered leadership insights and mentoring to onboard new employees in company programs.
- Mentored team to enhance sales through targeted upselling and cross-selling strategies.
- Delegated tasks by prioritizing goals for staff to align team efforts.
- Assigned daily tasks to team members, optimizing workflow for better service delivery.
- Cultivated lasting client relationships using strong issue resolution and communication skills.
- Reviewed monthly sales and performance reports to inform operational planning.
- Led teams in planning, implementing, and executing merchandising initiatives for business efficiency.
Education
Bachelor of Arts - Fashion Merchandising
Old Dominion University
Norfolk, Virginia05-2018
High School Diploma -
Forest Park High School
Woodbridge, VA06-2014
Skills
- Customer service oversight
- Visual merchandising
- Sales reporting
- Payroll management
- Cost management
- Finance and Accounting Oversight
- Budget Control
- Recruiting and hiring
- Team building and leadership
- Training management
- Employee supervision
- Performance evaluation
- Multitasking and organization
- Goal setting
- Records management
- Motivation strategies
- Inventory management
Accomplishments
- Developed long-lasting relationships with peers and District Managers to exponentially enhance company morale & success.
- Attended Starbucks Leadership Summit 2025. Further developed skills in core Cultural, Operational, and People Management principles.
- Attended Abercrombie & Fitch Leadership Summit as 1 of 22 Store Managers in entire company selected. Further developed skills in Customer Engagement, Human Resources & Compliance, People Management & Visual Merchandising.
Certification
- Volunteer Alexandria
- Traveling
- Working Out- Cycling, Hiking, Running, Strength Training
- Jewelry Making
- Reading
Timeline
Store Manager (Coffeehouse Leader)
Starbucks
04.2023 - Current
Store Manager
Abercrombie & Fitch
03.2020 - 03.2023
Assistant Store Manager
Abercrombie & Fitch
09.2018 - 03.2020
Bachelor of Arts - Fashion Merchandising
Old Dominion University
High School Diploma -
Forest Park High School