Alida Ramos
Allentown,PA
Summary
Dedicated Assistant Store Manager with a strong focus on enhancing customer satisfaction and team collaboration. Expertise in problem-solving and process improvement drives operational success. Experienced in retail management, emphasizing customer service and team development. Committed to maximizing efficiencies and elevating customer experiences while supporting team members.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Assistant Store Manager
The Giant company
Easton, Pennsylvania
09.2018 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed daily store operations and staff scheduling to support smooth functioning.
- Trained and mentored new employees on customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer inquiries and complaints by actively listening and providing effective solutions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Collaborated with the management team to improve store processes.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Customer Operations Manager
Giant Food Stores
Allentown, Pennsylvania
08.2016 - 09.2018
- Managed customer service operations, streamlining daily workflow to enhance service delivery.
- Resolved escalated customer issues, ensuring timely solutions that maintained customer satisfaction.
- Monitored performance metrics to drive team accountability and efficiency.
- Managed a team of customer service representatives, providing guidance and training.
- Coordinated with cross-functional teams, improving customer experience initiatives and fostering collaboration.
- Analyzed customer feedback to identify service improvement opportunities.
- Conducted regular audits of customer service operations to identify areas for improvement.
- Provided feedback to staff regarding their performance in handling customer interactions.
- Ensured compliance with applicable laws, regulations, policies, and procedures relating to Customer Operations.
Com Training program
Giant Food Stores
Nazareth, Pennsylvania
08.2016 - 09.2016
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with team members to boost workplace productivity and morale.
- Utilized software and tools to streamline processes, improving operational efficiency.
Lead check out coach/Key Carrier
Giant Food Stores
Whitehall, Pa
10.2015 - 08.2016
- Supervised sales floor operations, ensuring a seamless customer experience and adherence to store standards.
- Trained team members on customer service best practices and store procedures to enhance customer satisfaction.
- Assisted management in resolving customer complaints and inquiries effectively.
- Assisted customers with inquiries, resolving issues promptly to maintain high service quality.
- Evaluated employee performance and provided constructive feedback regularly.
- Trained new employees on store policies and customer service techniques.
Store employment associate / Key Carrier
Giant Food Stores
Bethlehem, Pennsylvania
09.2011 - 10.2015
- Assisted in training new employees on store policies and customer interaction techniques.
- Collaborated with management to create optimized staff schedules aligning with peak shopping times.
- Executed opening and closing procedures outlined by the manager.
- Conducted interviews and assessments to determine candidate qualifications and fit for open positions.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Drafted clear job descriptions and engaging postings to attract qualified candidates for open positions.
- Participated in career fairs and conferences in order to promote employer brand awareness.
Pharmacy Associate
Giant Food Stores
Bethlehem, Pennsylvania
05.2007 - 09.2011
- Assisted pharmacist in preparing daily prescriptions to ensure timely and accurate patient service.
- Collaborated with pharmacists to ensure medication safety and compliance.
- Managed inventory levels and organized pharmaceutical supplies to ensure availability and compliance.
- Managed inventories, rotated stock, and removed expired or damaged drug products.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Handled cash register transactions and provided customer service effectively.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Promoted pharmacy services including immunizations and health screenings to enhance community health awareness.
Cashier
Giant Food Stores
Bethlehem, Pennsylvania
12.2006 - 05.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and selections, enhancing their shopping experience.
- Provided excellent customer service while promoting loyalty programs, contributing to increased customer retention.
- Maintained accurate cash drawer throughout shifts.
- Collaborated with team members to streamline operations and improve service delivery.
- Executed tasks assigned by management to support daily operations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Giant Food Stores
Bethlehem, Pennsylvania
03.2004 - 12.2006
- Processed customer transactions accurately and swiftly at checkout stations, enhancing customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cash drawer accuracy and balanced registers daily, ensuring financial integrity.
Cashier
Kmart
Allentown, Pennsylvania
10.2003 - 01.2004
- Maintained accurate cash drawer during shifts, minimizing discrepancies and ensuring financial accuracy.
- Processed customer transactions at point of sale, ensuring quick service and customer satisfaction.
- Assisted customers with product inquiries and selections.
Drive-Thru Cashier
Burger King
Allentown, Pennsylvania
01.2001 - 10.2003
- Operated drive-thru window efficiently to ensure fast order processing times.
- Processed customer orders efficiently, ensuring prompt service at drive-thru window.
- Greeted customers, took orders, and provided product information.
- Operated cash register and accurately handled various payment methods to enhance transaction experience.
- Upsold menu items during customer interactions, contributing to increased sales.
- Followed food safety guidelines for handling and serving products consistently.
- Maintained cleanliness and organization in the work area throughout shifts.
Education
GED -
Dieruff High School
Allentown, PA01-1999
Skills
- Store operations
- Customer service
- Customer relationship management
- Sales monitoring
- Customer service oversight
- Customer service and engagement
- POS systems operations
- Staff scheduling
- Team building
- New hire training
- Employee training
- Employee coaching
- Staff supervision
- Problem solving
- Process improvement
- Time management
- Verbal and written communication
- New hire training
- Customer service and engagement
Languages
Spanish
Professional
English
Full Professional
Certification
- PLCB Ramp Certification
- Ser safe
Timeline
Assistant Store Manager
The Giant company
09.2018 - Current
Customer Operations Manager
Giant Food Stores
08.2016 - 09.2018
Com Training program
Giant Food Stores
08.2016 - 09.2016
Lead check out coach/Key Carrier
Giant Food Stores
10.2015 - 08.2016
Store employment associate / Key Carrier
Giant Food Stores
09.2011 - 10.2015
Pharmacy Associate
Giant Food Stores
05.2007 - 09.2011
Cashier
Giant Food Stores
12.2006 - 05.2007
Cashier
Giant Food Stores
03.2004 - 12.2006
Cashier
Kmart
10.2003 - 01.2004
Drive-Thru Cashier
Burger King
01.2001 - 10.2003
GED -
Dieruff High School