Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle McIntyre

Salt Lake City,UT

Summary

As a dedicated Security Supervisor, I am skilled in providing exceptional security monitoring, with comprehensive knowledge of surveillance protocols. My ability to quickly learn and take on new challenges is exemplified by my rapid promotion to Team Lead after just two months in security. My proactive approach and adaptability have consistently driven positive outcomes and enhanced team performance.

Well versed customer service skills with extensive experience in customer service and client retention, I have honed my skills through my role at Regus Management Group and over years in the hospitality industry. At Regus, I consistently delivered exceptional service, fostering strong client relationships and ensuring high satisfaction levels. My hospitality background further refined my ability to anticipate and meet client needs, resulting in increased loyalty and repeat business. My proven track record in these areas demonstrates my commitment to excellence and my ability to drive positive outcomes for both clients and the organization.

Overview

8
8
years of professional experience

Work History

Security Team Leader

Sunstates Security
West Jordan, UT
09.2024 - Current
  • Developed process improvements implemented nationwide, enhancing operational efficiency.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Trained junior staff members in proper security procedures, resulting in increased efficiency and professionalism within the team.

Security Officer

Sunstates Security
West Jordan, UT
07.2024 - 09.2024
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Wrote detailed reports of all security breaches and investigations.

Community Associate

Regus Management Group
Salt Lake City, UT
01.2023 - 07.2024
  • Conducted tours of Sugar House Regus, described features and promoted services.
  • Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
  • Conducted regular surveys to assess member satisfaction with community offerings, resulting in targeted improvements based on feedback received.

Front Desk Agent

Aerie's Resort
Grafton, IL
08.2021 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Front Desk Agent

Pere Marquette Lodge & Conference Center
Grafton, IL
08.2017 - 10.2021
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

House and Grounds Manager

Raging Rivers Water Park
Grafton, IL
04.2018 - 08.2018
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and managed employee schedules to ensure optimal coverage and efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assigned responsibilities and tasks according to team members’ individual strengths and expertise.
  • Oversaw cleaning supply inventory, ordering necessary items to ensure continuous availability.

House and Grounds Manager

Raging Rivers Water Park
Grafton, IL
04.2017 - 08.2017
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and managed employee schedules to ensure optimal coverage and efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Some College (No Degree) -

Lewis And Clark Community College
Godfrey, IL

Skills

  • Report writing
  • Customer service
  • Physical security
  • Experience with WinTeam Platform
  • Hire by WorkWave
  • Scheduling coordination

Timeline

Security Team Leader

Sunstates Security
09.2024 - Current

Security Officer

Sunstates Security
07.2024 - 09.2024

Community Associate

Regus Management Group
01.2023 - 07.2024

Front Desk Agent

Aerie's Resort
08.2021 - 09.2022

House and Grounds Manager

Raging Rivers Water Park
04.2018 - 08.2018

Front Desk Agent

Pere Marquette Lodge & Conference Center
08.2017 - 10.2021

House and Grounds Manager

Raging Rivers Water Park
04.2017 - 08.2017

Some College (No Degree) -

Lewis And Clark Community College
Gabrielle McIntyre