Gabrielle McNeal
Riverton,IL
Summary
Proven to enhance customer loyalty and streamline data processes, I leveraged my expertise in Microsoft Office and empathy at Swiss Colony to resolve complaints and manage high-volume calls efficiently. Demonstrated reliability by meticulously maintaining records and boosting child development at Gabby's Care, showcasing a blend of hard and soft skills.
Overview
14
14
years of professional experience
Work History
Private Child Caregiver
Gabby`s Care
09.2019 - Current
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Utilized effective time management skills to balance multiple caregiving responsibilities while maintaining a clean, organized living space.
- Encouraged physical activity through outdoor games and sports participation.
- Enhanced child development through implementing personalized educational activities.
Retail Sales Associate
Hallmark Gold Crown
09.2014 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Swiss Colony
11.2010 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate of Completion - Recovery Support Specialist
Heartland Community College
Normal, IL05.2024
No Degree - QPR Gatekeeper Training Certificate
Heartland Community College
Normal, IL04.2024
High School Diploma -
Lower Richland High School
Hopkins, SC05.2006
Skills
- Call Management
- Product Knowledge
- Data Collection
- Report Generation
- High-volume call centers
- Microsoft Office Programs
- Self-Motivation and Drive
- Patience and Empathy
- Reliability and punctuality
Timeline
Private Child Caregiver
Gabby`s Care
09.2019 - Current
Retail Sales Associate
Hallmark Gold Crown
09.2014 - 03.2015
Customer Service Representative
Swiss Colony
11.2010 - 03.2013
Certificate of Completion - Recovery Support Specialist
Heartland Community College
No Degree - QPR Gatekeeper Training Certificate
Heartland Community College
High School Diploma -
Lower Richland High School
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