Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gabrielle Medellin

Allentown,PA

Summary

I have a very wide background with customer relations, computer skills, & people skills. I have a bright personality and a yearning to do good in this world. I believe that helping people in any way that I can will make this world a little bit better. The work field has been out of my grasp for a while now, I was busy being a stay at home mom & that was ok. I am now ready & available to jump back into the work force. My life is stable & heading into a new future. I am eager to start working again & have a hunger for showing my skills off so I may one day work my way up the ladder. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

CoWorx Staffing Services
08.2020 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Remained professional while connecting with the customers to resolve issues in a timely manner.
  • Received countless "kudos" calls which are when customers ask to speak to a manager so they can express their gratitude with how exceptional their call/issue was handled.

Education

No Degree -

Northampton Community College
Bethlehem, PA
06.2025

High School Diploma -

Easton Area High School
Easton, PA
06.2006

Skills

  • Fleet Dispatching
  • Microsoft PowerPoint
  • Refund Processing
  • Credit Card Payment Processing
  • Sales Expertise
  • Staff Training
  • Customer Consulting
  • Conflict Resolution
  • Proofreading
  • Documentation
  • Calendaring
  • Grammar
  • Managing Multiple Tasks
  • Multi-Line Telephone Operation
  • Multi-Line Phone Talent
  • Typing Proficiency
  • Reading Comprehension
  • Customer Service
  • Microsoft Word
  • Customer Relations

Timeline

Customer Service Representative

CoWorx Staffing Services
08.2020 - 06.2021

No Degree -

Northampton Community College

High School Diploma -

Easton Area High School
Gabrielle Medellin