Gabrielle Montanez
San Antonio,TX
Summary
Experienced and accomplished Supervisor skilled in motivating and fostering positive team dynamics to achieve aggressive goals. Dedicated to cultivating an open and communicative culture where employees feel empowered to make meaningful contributions to the company's overall success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IN-PARK SERVICES FULL-TIME SUPERVISOR
Six Flags Fiesta Texas
03.2022 - Current
- Ensured compliance with local, state, and federal regulations through strict adherence to policies and procedures.
- Elevated employee morale through recognition programs and open communication channels.
- Ensured high levels of cleanliness throughout the parks, supervising cleaning schedules.
- Enhanced visitor experience by implementing effective park programs and events.
- Collaborated with other departments for cross-functional projects, enhancing overall park performance.
- Fostered a culture of teamwork, leading training sessions for park service employees.
- Conducted regular inspections of park grounds, identifying areas in need of repair or improvement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Collaborated with management to identify areas of improvement within the organization''s time management practices.
Lead Teller
Frost Bank
03.2020 - 09.2022
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Recognized and prevented fraudulent activities and suspicious transactions.
IN PARK SERVICES RETAIL MANAGERIAL SUPERVISOR
Six Flags Fiesta Texas
01.2018 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
IN PARK SERVICES RETAIL SENIOR SUPERVISOR
Six Flags Fiesta Texas
01.2013 - 01.2018
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
IN PARK SERVICES - VARIOUS FOOD & BEVERAGE/RETAIL
Six Flags Fiesta Texas
05.2003 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - General Studies
Northwest Vista College
San Antonio, TXHigh School Diploma -
John Jay Science And Engineering Academy
San Antonio, TX06.2005
Skills
- Time management expertise
- Training and mentoring
- Strategic Planning
- Project Management
- Microsoft Office experience
- Employee Event Planning
- Graphic Design
- Innovation Encouragement
Certification
Texas Alcohol and Beverage Commission Certified
ServSafe Certified
Timeline
IN-PARK SERVICES FULL-TIME SUPERVISOR
Six Flags Fiesta Texas
03.2022 - Current
Lead Teller
Frost Bank
03.2020 - 09.2022
IN PARK SERVICES RETAIL MANAGERIAL SUPERVISOR
Six Flags Fiesta Texas
01.2018 - 09.2020
IN PARK SERVICES RETAIL SENIOR SUPERVISOR
Six Flags Fiesta Texas
01.2013 - 01.2018
IN PARK SERVICES - VARIOUS FOOD & BEVERAGE/RETAIL
Six Flags Fiesta Texas
05.2003 - 01.2013
Texas Alcohol and Beverage Commission Certified
ServSafe Certified
No Degree - General Studies
Northwest Vista College
High School Diploma -
John Jay Science And Engineering Academy
Similar Profiles
Enrique GonzalezEnrique Gonzalez
Food Service Supervisor at Six Flags Fiesta TexasFood Service Supervisor at Six Flags Fiesta Texas
Khalijah WrightKhalijah Wright
Park Services Associate at Six Flags Fiesta TexasPark Services Associate at Six Flags Fiesta Texas
Jazmin MendozaJazmin Mendoza
Ride Operator at Six Flags Fiesta TexasRide Operator at Six Flags Fiesta Texas