Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabrielle Moore

Eastpointe,MI

Summary

Hard-working Film Studies graduate from Michigan State University, with 5+ years of customer service experience. Seeking to obtain a full-time position that offers professional challenges utilizing my customer service skills, interpersonal skills, excellent time management and problem-solving skills. I am aiming to leverage these skills to successfully work to obtain gainful employment. employment. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Crew Member

Detroit Cookie Company
08.2023 - Current
  • Welcomes customers, answers questions and provide advice or recommendations.
  • Address guest needs, questions, or concerns to create optimum experience.
  • Bakes additional cookies as needed.
  • Manages Door Dash orders.
  • Bags and wraps purchases to ensure safe transport
  • Accurately operates cash register to process customer payments.
  • Reconciles receipt totals, cash and credit payments to address shortages.
  • Train new team members on procedures, customer service, and sales techniques.
  • Follow all store procedures regarding gift cards, or the purchase of specific items.
  • Inventory merchandise and restock sales floor.

Cashier

Student Book Store
10.2022 - 07.2023
  • Welcomed customers, answered questions and provided advice or recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Cupcake Specialist

CUPCAKE STATION
09.2018 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Address guest needs, questions, or concerns to create optimum experience.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted bakers with preparing baked goods.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.

Usher

BRESLIN STUDENT EVENTS CENTER
10.2021 - 12.2021
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Assisted with any questions regarding the facility.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Ensured that the guests' expectations were met and exceeded.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Education

Bachelor of Arts - Film Studies

MICHIGAN STATE UNIVERSITY
East Lansing, MI
12.2022

Skills

  • Strong communication skills
  • Organizational skills
  • Time management
  • Microsoft Office
  • Strong Problem Solver
  • Customer Engagement
  • Customer service expertise

References

References available upon request

Timeline

Crew Member

Detroit Cookie Company
08.2023 - Current

Cashier

Student Book Store
10.2022 - 07.2023

Usher

BRESLIN STUDENT EVENTS CENTER
10.2021 - 12.2021

Cupcake Specialist

CUPCAKE STATION
09.2018 - 07.2022

Bachelor of Arts - Film Studies

MICHIGAN STATE UNIVERSITY

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Gabrielle Moore