Gabrielle Mulcahy
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Daddy D's BBQ
06.2018 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new wait staff by teaching company policy and procedures.
Swim Instructor
Goldfish Swim School
04.2019 - 09.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
Customer Service Associate
Old Navy
10.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Human Resources Management
Wake Technical Community College
Raleigh, NC05.2023
Accounting Core Certificate - Accounting
Wake Technical Community College
Raleigh, NC05.2023
Skills
- Written Communication
- Oral Communication
- Conflict Management
- Customer Service
- Organization
- Time Management
- Excel
- Google Docs
Timeline
Customer Service Associate
Old Navy
10.2019 - 07.2020
Swim Instructor
Goldfish Swim School
04.2019 - 09.2020
Wait Staff Member
Daddy D's BBQ
06.2018 - Current
Associate of Applied Science - Human Resources Management
Wake Technical Community College
Accounting Core Certificate - Accounting
Wake Technical Community College
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