Felicity Ruthart
Broken Bow
Summary
Experienced in managing multiple tasks simultaneously while maintaining organization under pressure, demonstrating strong time management and attention to detail. Provided exceptional customer service, ensuring guests had a positive experience by addressing complaints professionally and maintaining cleanliness standards. Regularly inspected facilities for cleanliness and performed routine maintenance checks, contributing to a safe and welcoming environment for all visitors.
Overview
12
12
years of professional experience
Work History
Wait Staff Member
Abendigos Grill & Patio
Broken Bow
05.2023 - Current
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
Cleaner
Lakewood Luxury Cabins
Broken Bow
06.2013 - Current
- Polished furniture to remove dust and dirt buildup.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Washed windows both inside and outside of the facility.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Replaced air filters on heating and ventilation systems.
- Followed safety processes for all manual and electric cleaning equipment.
- Completed routine maintenance checks, notifying management of needed repairs.
Sales Associate
Lambert Lumber
Broken Bow
12.2021 - 05.2023
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
Education
License/ Trade - Esthetician
Kiamichi Technically Center
Idabel, OK09-2025
Some College (No Degree) - Business Administration And Management
Northeastern Oklahoma A&M
Miami, OKSkills
- Customer service
- Sales support
- Time management
- Inventory management
- Teamwork
- Conflict resolution
- Attention to detail
- Schedule flexibility
- Verbal and written communication
- Sanitation practices
- Confidentiality awareness
- Reliability and punctuality
Timeline
Wait Staff Member
Abendigos Grill & Patio
05.2023 - Current
Sales Associate
Lambert Lumber
12.2021 - 05.2023
Cleaner
Lakewood Luxury Cabins
06.2013 - Current
License/ Trade - Esthetician
Kiamichi Technically Center
Some College (No Degree) - Business Administration And Management
Northeastern Oklahoma A&M