GABRIELLE MYLES
Houston,TX
Summary
Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought. Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than 7 years of resolving credit disputes and making recommendations on bad debt accounts.
Overview
8
8
years of professional experience
Work History
Credit Analyst
Vroom/ Texas Direct Auto
06.2021 - 01.2024
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
Loan Processor
Texas Bay Credit Union
05.2018 - 05.2021
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
Debt Collector
Citibank Financial
01.2018 - 05.2019
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
Registration Coordinator
FEMA
10.2017 - 11.2017
- Enhanced registration efficiency by implementing an improved online system for event signups.
- Streamlined communication with attendees by creating and distributing clear, concise event information via email and social media.
- Reduced wait times at events by developing a fast and effective check-in process for guests.
- Collaborated with team members to coordinate event logistics, ensuring smooth operations and positive attendee experiences.
- Improved overall event experience by coordinating engaging activities and presentations for attendees throughout the duration of the events.
Customer Service Manager
United Health Care
07.2016 - 03.2017
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
High School Diploma -
James Madison High School
Houston, TX05.2015
Skills
- Financial statements expertise
- Data Compilation
- Proficient in [Software]
- Underwriting
- Oral and written communications
- Goal-Oriented
- Credit analysis
- Term negotiation
- Financial Forecasting
- Risk mitigation strategies
Timeline
Credit Analyst
Vroom/ Texas Direct Auto
06.2021 - 01.2024
Loan Processor
Texas Bay Credit Union
05.2018 - 05.2021
Debt Collector
Citibank Financial
01.2018 - 05.2019
Registration Coordinator
FEMA
10.2017 - 11.2017
Customer Service Manager
United Health Care
07.2016 - 03.2017
High School Diploma -
James Madison High School
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