Summary
Overview
Work History
Education
Skills
Accomplishments
Tel
Certification
Writing and reading
Languages
Timeline
Generic

Gabrielle Newby

Hampton,VA

Summary

Passionate and detail-oriented customer service professional with over 8 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service/Sales Representative/Fraud specialist

American Express
01.2023 - 01.2024
  • Assisted card members with everyday needs, including making a payment or transferring points
  • I showed compassion and met my metric goal daily
  • I answered 60-100 calls a day with a smile
  • Meeting or exceeding defined monthly performance objectives including first call resolution, customer satisfaction, attendance, schedule adherence and average handle time to company’s standards
  • Assisted with opening claims for fraud charges and ensuring the cardmembers security of their account.

Lead Nail Technician

Unknown
01.2020 - 01.2023
  • Oversaw daily activities of a diverse team of six to ten nail technicians in the owner's absence, effectively addressing customer concerns or grievances to maintain high levels of customer satisfaction
  • Monitored cash inflow and outflow to measure profitability on a daily basis by consolidating financial records
  • Assisted clients with tailored recommendations
  • Maximized productivity by organizing individual and group appointments.

Customer Service/Sales Representative/Quality assurance Analyst

Teleperformance
01.2017 - 01.2020
  • Confer with customers by telephone to provide information about products or services
  • Meeting or exceeding defined monthly performance objectives including first call resolution, customer satisfaction, attendance, schedule adherence and average handle time to company’s standards
  • Listen attentively to callers needs to ensure a positive customer service experience.

Certified Nursing Assistant

Genesis
01.2012 - 01.2017
  • Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare, and nursing-home settings
  • Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming
  • Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.

Education

Graduated- May 2011 -

Fairmont Senior High School

Certified Nursing Assistant

Tidewater Medical Center
Hampton VA
08.2024

Skills

  • Good written and verbal presentation skills Type 55 wpm Use proper grammar and have a good speaking voice Highly organized, detail oriented, and a self-motivated problem solver Extremely productive in a high volume, high stress, environment

Accomplishments

    I received most made bonus on my team with american express. I have also received Top performing agent.

Tel

(336) 587-5109

Certification

Medication aide in NC

NA in va

Writing and reading

My interest in short stories and details are amazing. I enjoy reading mystery stories and writing short stories.

Languages

English

Timeline

Customer Service/Sales Representative/Fraud specialist

American Express
01.2023 - 01.2024

Lead Nail Technician

Unknown
01.2020 - 01.2023

Customer Service/Sales Representative/Quality assurance Analyst

Teleperformance
01.2017 - 01.2020

Certified Nursing Assistant

Genesis
01.2012 - 01.2017

Graduated- May 2011 -

Fairmont Senior High School

Certified Nursing Assistant

Tidewater Medical Center

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Gabrielle Newby