Gabrielle Pabon
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Cisco Systems, Inc.
03.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Optometrist
Americas Best Contacts And Eyeclasses
11.2014 - 05.2016
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Conducted contact lens fittings for patients, helping them achieve optimal comfort and visual acuity while wearing corrective lenses.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during verification processes.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient information manually and electronically to facilitate access to accurate and up-to-date records.
- Assisted patients with understanding personalized insurance coverage and benefits.
Medical Receptionist
MHMR Adolescent Clinic
01.2014 - 11.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Associate of Applied Science - Network Support
Tarrant County College District
Fort Worth, TXSkills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Medical Terminology
- Medical Records Management
Timeline
Customer Success Manager
Cisco Systems, Inc.
03.2022 - Current
Optometrist
Americas Best Contacts And Eyeclasses
11.2014 - 05.2016
Medical Receptionist
MHMR Adolescent Clinic
01.2014 - 11.2014
Associate of Applied Science - Network Support
Tarrant County College District
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