Gabrielle Parks
Atlanta,USA
Summary
Payment Analyst with strong analytical skills and deep understanding of financial data. Proven ability to streamline payment processes, ensuring accuracy and efficiency. Known for strong focus on team collaboration and adaptability to changing needs. Expertise in financial reporting, reconciliation, and risk assessment, with results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CPQ Data Entry
United Healthcare
Atlanta, GA
07.2025 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Maintained up-to-date records using spreadsheet tools to support data integrity and accessibility.
- Processed and verified large volumes of data with a focus on accuracy and detail.
Customer Service Representative
United Healthcare
Atlanta, GA
09.2022 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Collaborated with team members to streamline processes and enhance overall customer satisfaction.
- Educated customers on healthcare options, ensuring they understood benefits and services available.
- Documented interactions accurately to maintain comprehensive records for future reference and analysis.
Payment Analyst
Ridgeview Institute
Smyrna, GA
01.2020 - 09.2022
- Analyzed payment transactions to identify discrepancies and streamline reconciliation processes for improved accuracy.
- Collaborated with cross-functional teams to develop and implement payment processing strategies enhancing operational efficiency.
- Reviewed financial reports to ensure compliance with regulatory standards and internal policies, minimizing risks.
- Coordinated audits of payment processes, identifying opportunities for improvement in workflow and accuracy.
Store Accountant
Harris Teeter
Charlotte, NC
05.2016 - 01.2020
- Managed financial records and reconciled accounts to maintain accurate reporting standards.
- Oversaw daily cash handling procedures to mitigate discrepancies and enhance security measures.
- Analyzed inventory levels and conducted audits to ensure compliance with company policies.
- Trained new staff on accounting processes and company policies to promote operational efficiency.
- Prepared monthly financial statements and reports for review by senior management teams.
Customer Service Clerk
Harris Teeter
Charlotte, NC
06.2013 - 06.2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining product displays to promote sales and enhance store aesthetics.
- Collaborated with team members to streamline checkout processes, improving overall customer satisfaction.
- Educated customers on promotions and loyalty programs to encourage repeat business and engagement.
- Trained new staff on operational procedures and customer service standards for consistent performance.
- Handled cash transactions accurately, maintaining financial integrity during daily operations.
- Provided friendly, helpful and professional assistance to customers with their requests or concerns.
- Answered incoming calls promptly, courteously and professionally while following standard procedures.
Education
Bachelor of Arts (B.A.) - Health Information Management
Purdue University
West Lafayette, IN, US06-2027
Certification - Medical Billing and Coding
Purdue University
West Lafayette, IN, US12.2022
High School Diploma - undefined
Santiago High School
Corona, CA06.2009
Skills
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Customer relations
- Adaptability and flexibility
- Computer proficiency
- Decision-making
- Team collaboration
- Problem resolution
- Microsoft Outlook
- Microsoft Excel
- Payment processing
- Task prioritization
- Relationship building
- Attention to detail
- Organizational skills
- Computer skills
- Dependable and responsible
- Calm under pressure
- Epic module expertise
- Epic certification
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
Certification
Medical Billing and Coding
Timeline
CPQ Data Entry
United Healthcare
07.2025 - Current
Customer Service Representative
United Healthcare
09.2022 - 07.2025
Payment Analyst
Ridgeview Institute
01.2020 - 09.2022
Store Accountant
Harris Teeter
05.2016 - 01.2020
Customer Service Clerk
Harris Teeter
06.2013 - 06.2016
Certification - Medical Billing and Coding
Purdue University
High School Diploma - undefined
Santiago High School
Bachelor of Arts (B.A.) - Health Information Management
Purdue University