Gabrielle Pietri

Server

Applebee's Grill + Bar

03.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.