Gabrielle Reliford
Norcross,GA
Summary
Accomplished Quality Control Inspector with a proven track record at Heatcraft, enhancing product quality through meticulous inspections and non-conformance reporting. Skilled in raw materials testing and employee supervision, I significantly improved defect identification processes. My strong communication skills fostered team collaboration, driving process improvements and elevating quality standards. Highly efficient Quality Inspector well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
12
12
years of professional experience
Work History
Quality Control Inspector
Heatcraft
06.2013 - Current
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained other workers in inspection and testing procedures.
- Provided technical support to production personnel.
Team Associate
Hibbett Sporting Goods
09.2019 - 04.2021
- Resolved issues quickly to maintain productivity goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, GA05-2012
Skills
- Visual inspections
- Inspection documentation
- Database management
- Quality control
- Visual inspection
- Quality processes
- Reporting and analysis
- Sales expertise
- Sales and marketing
- Money handling
- Computer skills
- Teamwork and collaboration
Timeline
Team Associate
Hibbett Sporting Goods
09.2019 - 04.2021
Quality Control Inspector
Heatcraft
06.2013 - Current
High School Diploma -
Fitzgerald High School
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