Gabrielle Rhodes
Dallas-Fort Worth,TX
Summary
Customer-focused professional with 5+ years of experience in client relations, administrative support, and problem resolution. Skilled at handling high-volume tasks while maintaining accuracy and professionalism. Known for building positive client relationships, improving service efficiency, and delivering consistent results. CPR certified with strong multitasking and organizational abilities, seeking to contribute to a dynamic customer service or administrative team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Allied Universal Security
01.2024 - Current
- Provide customer service to visitors and employees by assisting with access and answering inquiries.
- Respond to incidents calmly, ensuring customer and client concerns are addressed.
- Maintain detailed reports and logs with accuracy for client review.
Document Processor
Citibank
01.2022 - 01.2024
- Supported internal teams by processing financial documents with speed and accuracy.
- Handled sensitive customer information while maintaining confidentiality.
- Communicated with team members to resolve issues and maintain workflow efficiency.
Package Handler (Part-Time)
UPS
01.2022 - 01.2023
- Assisted customers and delivery staff by ensuring packages were routed and delivered correctly.
- Maintained a fast-paced work environment while meeting strict deadlines.
- Supported team efficiency by handling package flow and resolving discrepancies.
Shift Leader
Wingstop
01.2019 - 01.2021
- Delivered exceptional customer service by resolving complaints and ensuring customer satisfaction.
- Trained and coached staff in customer service standards, improving team performance.
- Oversaw daily operations, scheduling, and order accuracy to meet service goals.
Education
AAS - Computer Networking & Systems Admin
Texas State Technical College
Waco, TXHigh School Diploma -
Red Oak High School
Red Oak05.2019
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Call Handling & Communication Skills
- Data Entry & Documentation Accuracy
- Multitasking in High-Volume Environments
- Time Management & Organizational Skills
- Adaptability & Fast Learning
- Team Collaboration & Support
- Attention to Detail
Certification
- CPR Certification
- Security Guard Card (Valid 2024 – 2026)
Accomplishments
Microsoft Office Certifications
Timeline
Unarmed Security Officer
Allied Universal Security
01.2024 - Current
Document Processor
Citibank
01.2022 - 01.2024
Package Handler (Part-Time)
UPS
01.2022 - 01.2023
Shift Leader
Wingstop
01.2019 - 01.2021
AAS - Computer Networking & Systems Admin
Texas State Technical College
High School Diploma -
Red Oak High School
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