Gabrielle Robinson
Hoover,AL
Summary
Experienced banking/customer service professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
Work History
Contact Center Priority Banker
Regions Bank
05.2023 - 06.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Cashier/Customer Service
Publix
01.2019 - 06.2022
- Assisted customers with their purchases and provided excellent customer service
- Operated cash register and processed customer transactions accurately
- Addressed customer inquiries and resolved complaints in a timely and professional manner
- Maintained a clean and organized work environment
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Accounting
Jacksonville State University
Jacksonville, AL08.2027
High School Diploma -
Hoover High School
05.2022
Skills
- Exceptional customer service skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Detail-oriented and organized
- Familiarity with banking procedures and regulations through coursework and independent study
- Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals
- Strong work ethic and ability to take initiative to complete tasks efficiently
- Customer Service
- Creative Thinking
- Cash Management
- Cash Handling
Timeline
Contact Center Priority Banker
Regions Bank
05.2023 - 06.2024
Cashier/Customer Service
Publix
01.2019 - 06.2022
No Degree - Accounting
Jacksonville State University
High School Diploma -
Hoover High School
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