MUMUNI TAHIRU
Rancho Cordova
Summary
Seeking a position as a Sales Analyst Senior. I am a dependable individual focused on enhancing client satisfaction through effective training and support. Maintained strong relationships with stakeholders and internal teams, ensuring efficient issue resolution and streamlined operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Point of Contact for Trader Joe’s Executive Team
Blue Shield of CA
Rancho Cordova
11.2024 - Current
- Point of Contact for Trader Joe’s Executive Team, Blue Shield of CA. Website: https://bsc.taleo.net/careersection/bsc_internal_career_section/jobsearch.ftl
- Developed training programs for agents with a year of tenure, enabling them to take Trader Joe’s calls and manage members’ escalations.
- Cultivated strong stakeholder relationships with client’s internal operations staff, including HR/Benefits and account management teams.
- Tracked client issues through organized meeting notes for regular check-in calls; compiled and distributed client reports.
- Attended internal compliance and network update meetings, reviewing communications and breach announcements to inform management of updates and impacts.
- Work collaboratively with internal functional groups including installation and Billing, Eligibility, Underwriting, Medical Care Solutions, Pharmacy and others to support clients.
Customer Services Concierge Support
Blue Shield of CA
Rancho Cordova
11.2018 - 10.2024
- Answers incoming calls and written requests for information from members or providers promptly and accurately.
- Responds to and resolves various customer inquiries via telephone and correspondence and resolves claims problems within established production and quality standards.
- Expedited and resolved complex issues while initiating claim adjustments to enhance member experience.
- Advocates and champions for members about their benefits including Virtual Blue.
- Composed routine and non-routine correspondence to address member inquiries requiring written responses.
- Educated team members on Blue Shield products, ensuring accurate information and updates to policies and procedures.
- Capable of effectively navigating through multiple platforms or applications to efficiently locate information and complete processing tasks.
- Customer Services Concierge Support, Blue Shield of CA. Website: https://bsc.taleo.net/careersection/bsc_internal_career_section/jobsearch.ftl
Patient Access Representative
UC Davis
Sacramento
07.2018 - 10.2018
- Enters and verifies that all patient demographics and billing information are correctly entered and verified at time of check in.
- Managed inquiries and performed accurate insurance data entry to streamline patient access.
- Processed daily encounters, balanced co-payments, and recorded payments to ensure accurate financial tracking.
- Ensures all documents are properly filled out and scanned into the system.
- Answered phones and guided patients to appropriate areas within the medical building to enhance service efficiency.
- Patient Access Representative at UC Davis (ER).
Patient Service Representative
Sutter Medical Foundation
Elk Grove
03.2010 - 06.2018
- Patient Service Representative at Sutter Medical Foundation (Imaging).
- Verifies insurance and eligibility for patients.
- Checked patients in for appointments, compiled daily schedules, and faxed to billing department for streamlined processing.
- Schedules appointments for patients.
- Placed reminder calls to patients, enhancing appointment adherence and reducing no-show rates.
- Directed patient messages to appropriate clinician's poll, facilitating timely communication and care.
Patient Service Representative
Sutter Medical Foundation
Roseville
08.2009 - 03.2010
- Checked patients in and processed payments, ensuring accurate transaction records.
- Scheduled patient appointments, coordinating with doctor's availability and specific requirements.
- Placed reminder calls to patients, improving attendance rates for scheduled appointments.
- Facilitated message delivery between clinicians and nurses to enhance patient care.
- Patient Service Representative at Sutter Medical Foundation.
Medical Records Clerk
Sutter Medical Foundation
Roseville
12.2008 - 08.2009
- Oversaw patient record maintenance at Sutter Medical Foundation to support efficient healthcare delivery.
- Organized and filed high volumes of patient records and charts to ensure easy access for healthcare providers.
- Responded to patient inquiries about medical record releases, facilitating efficient coordination with other doctors’ offices.
- Completed medical release forms for patients to facilitate efficient record copying.
- Sorted and distributed incoming mail to support timely communication among medical staff.
Sales and Customer Service Clerk
Home Depot Inc.
Sacramento
12.2008 - 08.2009
- Provided exceptional customer service and support for sales transactions at Home Depot Inc.
- Conferred with potential customers to identify specific supplies and service needs, tailoring solutions to individual requirements.
- Advised customers on equipment purchases, considering factors such as cost, space, availability, and intended use to ensure informed decisions.
- Directed sales of professional equipment and supplies, enhancing customer satisfaction and driving revenue.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Arizona City, AZ11-2027
High School Diploma -
SIA Tech Charter High School
Sacramento, CA01-2008
Office Administration Certificate -
Sacramento Job Corps
Sacramento, CA01-2008
Skills
- Customer Relationship Management
- Exceptional customer service skills
- Project management
- Stakeholder engagement
- Team collaboration
- Effective Communication
- Conflict resolution
- Knowledge of Microsoft Office
- Culturally competent care
Hobbies and Interests
- Loves travelling
- Spending time with family
- Community service
References
Available upon request.
Leadership Experience
Over the years, I have had the opportunity to use my experience and expertise to lead and coach my colleagues about how to provide exceptional customer service for our patients. This has led to lots of awards as well as recognitions from the CEO, Director, Supervisor as well as Patients.
Certification
- Life and Health License
Timeline
Point of Contact for Trader Joe’s Executive Team
Blue Shield of CA
11.2024 - Current
Customer Services Concierge Support
Blue Shield of CA
11.2018 - 10.2024
Patient Access Representative
UC Davis
07.2018 - 10.2018
Patient Service Representative
Sutter Medical Foundation
03.2010 - 06.2018
Patient Service Representative
Sutter Medical Foundation
08.2009 - 03.2010
Medical Records Clerk
Sutter Medical Foundation
12.2008 - 08.2009
Sales and Customer Service Clerk
Home Depot Inc.
12.2008 - 08.2009
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
High School Diploma -
SIA Tech Charter High School
Office Administration Certificate -
Sacramento Job Corps