GABRIELLE ROLLEY
LANSDALE,PA
Summary
Highly motivated, hardworking third year undergraduate student offering part-time work, with extensive experience in a physical therapy environment as well as other work experience. Flexible and driven with excellent observational, organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Hostess at the Mill
The Mill
12.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Extensive customer service experience
- Maintained a positive and professional attitude in high stress situations
- Able to work in high pressure situations
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Physical Therapy Aid
Ivy Rehab Physical Therapy
06.2022 - 08.2022
- Helped walk patients through their rehabilitation programs by demonstrating each exercise, assigning specific sets and repetitions, and ensuring proper technique is upheld to avoid injury
- Took phone calls from various insurance companies to collaborate regarding patients' insurance eligibilities at the clinic.
- Enforced safety procedures with all patients.
- Assisted front desk by answering phones, scheduling appointments, updating health information, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Recorded patient status in progress notes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
Childcare
Local family
12.2018 - 07.2022
- Monitored children's safety and well-being to prevent accidents and falls
- Cared for children of various ages and assisted with feeding, dressing and directing activities
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Helped kids complete homework, school projects and chores
- Organized various leisure activities, games, crafts and outings to keep children entertained and busy
- Enforced rules to teach good manners and maintain a safe environment
- Engaged with parents and families to build positive relationships for children to thrive.
Performer
Sunset Pier Restaurant and Juice Bar
06.2021 - 07.2021
- Performed live shows at the Sunset Pier for customers to listen to while enjoying breakfast
- Performed songs in classic rock, country, and modern music genres.
Customer Service Representative
PowerPay
01.2021 - 06.2021
- Upheld privacy and security requirements for customer information
- Answered incoming telephone calls to provide store, products and services information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Organized client contracts, records, reports and agendas to strengthen traceability
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and resolve issues
- Consulted with customers to resolve service and billing issues
Tutor Volunteer
Lansdale Catholic High School
01.2020 - 05.2021
- Provided extra support for struggling students by tutoring in Chemistry, Biology, English, Math, and Spanish
- Taught youth study habits, learning tips, and other methods of test preparation
- Read class materials and topics to prepare for tutoring sessions
- Assisted students in finding useful study methods to enhance academic performance
- Prepared for tutoring appointments by learning about key topics and planning out structured activities
Education
High School Diploma -
Lansdale Catholic High School
06.2021
Undergraduate - Exercise Science
University of Delaware
Newark, DE12.2024
Skills
- High-Energy Attitude
- Customer Relations
- Data Entry and Maintenance
- Verbal and Written Communication
- Upbeat and Positive Personality
- Pain Management Technique
- Acute Rehabilitation Background
- Knowledge of Rehabilitation techniques
- Interpersonal skills
- Acute Care Comprehension
Customer Service
Physical Therapy
- Educational activities
- Personable nature
- Time management proficiency
- First aid
- Driven
- Hard working
- Organized
- Reliable
- Leadership
- Collaborative
Childcare
General
Hobbies
Some of my hobbies include running, singing, playing the piano, and reading.
Timeline
Hostess at the Mill
The Mill
12.2022 - 02.2023
Physical Therapy Aid
Ivy Rehab Physical Therapy
06.2022 - 08.2022
Performer
Sunset Pier Restaurant and Juice Bar
06.2021 - 07.2021
Customer Service Representative
PowerPay
01.2021 - 06.2021
Tutor Volunteer
Lansdale Catholic High School
01.2020 - 05.2021
Childcare
Local family
12.2018 - 07.2022
High School Diploma -
Lansdale Catholic High School
Undergraduate - Exercise Science
University of Delaware
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