Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabrielle Rushing

Greensboro,NC

Summary

Versatile professional with expertise in cross-functional communication and business analysis. Proven track record in developing tailored solutions and implementing self-motivated leadership strategies to enhance organizational effectiveness. Demonstrates exceptional customer service and problem-solving skills, contributing to improved operational performance.

Overview

4
4
years of professional experience

Work History

Human Resources Specialist

United States Post Office
Greensboro, NC
08.2023 - Current
  • Answers incoming calls and provides the highest level of professionalism and knowledgeable service to every customer.
  • Resolves customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintains records of customer interactions, transactions, comments, and complaints.
  • Updates customer accounts, addresses and contact information within call management databases.
  • Navigates through computer systems to review information and respond appropriately to callers.

Customer Service Specialist

Spectrum
Asheboro, NC
09.2022 - 05.2023
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Engaged customers in friendly, professional dialogue to determine their needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Sold various products by explaining unique features, and educating customers on proper application or usage.

Morning Supervisor

Planet Fitness
Thomasville, NC
11.2020 - 01.2022
  • Demonstrated positive customer service and helpful assistance to ensure a memorable experience for all members.
  • Upheld company policies and standards at all times and encouraged coworkers to do the same.
  • Completed company statistics daily and provided insights on the analyzation of the company's growth.
  • Worked closely with regional and city management to guarantee that the company continued to run smoothly and adhere to the corporation's expectations.

Education

Bachelor of Humanities & Social Sciences - Mass Communications

Virginia State University
Petersburg, VA
05-2022

Skills

  • Dependable and punctual
  • Multitasking and organization
  • Conflict resolution
  • Recordkeeping strengths
  • Active listening
  • Clear communication
  • Leadership capability
  • Strong initiative
  • Self-motivated and disciplined
  • Team oriented
  • Microsoft office expertise
  • Typing and written communication

Accomplishments

  • Graduated Magna Cum Laude with a 3.8 GPA

Timeline

Human Resources Specialist

United States Post Office
08.2023 - Current

Customer Service Specialist

Spectrum
09.2022 - 05.2023

Morning Supervisor

Planet Fitness
11.2020 - 01.2022

Bachelor of Humanities & Social Sciences - Mass Communications

Virginia State University

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Gabrielle Rushing