Summary
Overview
Work History
Education
Skills
Summary of Qualifications
References
Timeline
Generic

Gabrielle Salera

Irwin,PA

Summary

Client Manager with a background in managing and nurturing client relationships, focusing on customer satisfaction and loyalty. Proven ability to develop strategic initiatives to grow business while maintaining existing client relationships. Strengths include problem-solving, communication, project management, and negotiation skills. Previous work shows significant impact through improved client retention rates and increased revenue growth.

Overview

7
7
years of professional experience

Work History

Client Success Operations Manager

Matchwell
Durham, NC
08.2021 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Measured and reviewed performance via KPIs and metrics.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Client Success Manager

Harmony Home Care
Irwin, PA
08.2019 - 08.2021
  • Identified and filled temporary, contract, and permanent staffing needs for clients.
  • Managed recruitment process from initial contact through onboarding of new hires.
  • Reviewed resumes and conducted phone screens with potential candidates.
  • Performed background checks on applicants prior to extending offers of employment.
  • Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Developed long-term rapport with clients to cultivate loyalty.

Credentialing Specialist Behavioral Health

Demonte Medical Billing Solutions
Harrison City, PA
08.2017 - 08.2017
  • Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
  • Validated primary source documents such as licenses, diplomas, certifications and other related credentials.
  • Performed initial review for new providers to determine eligibility for enrollment into the network.
  • Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
  • Processed re-credentialing applications for existing providers according to contractual requirements.

Education

Bachelor of Arts - Psychology

Point Park University
Pittsburgh, PA
05-2002

Skills

  • Process Improvement
  • Health and safety compliance
  • Customer Service
  • Customer Retention
  • Interpersonal Communication
  • Staff Development
  • Staff Management
  • Market research, forecasting, and analysis
  • Incidents management
  • Business Strategy Development
  • Team Leadership
  • Process Improvements
  • Client Relationships
  • Revenue Generation
  • Planning and Implementation

Summary of Qualifications

  • Over 22 years experience in the field of Health Care
  • 3 years experience working in a fast-paced start up environment
  • 5 years of CRM experience; HubSpot and Salesforce
  • 5+ years experience in Account Management, Client Relations, and staff management
  • 3+ years of remote work experience
  • Strong skills to manage daily critical issues and resolve problems for customers and internal support employees by providing updates on outstanding issues and identifying and prioritizing key issues
  • Built and maintained long-lasting business relationships with clients

References

References available upon request.

Timeline

Client Success Operations Manager

Matchwell
08.2021 - Current

Client Success Manager

Harmony Home Care
08.2019 - 08.2021

Credentialing Specialist Behavioral Health

Demonte Medical Billing Solutions
08.2017 - 08.2017

Bachelor of Arts - Psychology

Point Park University

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Gabrielle Salera