Gabrielle Selzer
Des Moines,IA
Summary
Detail-oriented medical professional with extensive experience in providing medical administrative and clinical support in a fast-paced medical office. Proficient in EMR and other medical software, with a strong knowledge of medical terminology and HIPAA regulations. Dedicated to delivering efficient and accurate healthcare services, with a proven track record of excellent patient care, patient intake, data entry, and clinical procedures. Skilled in communication and problem-solving, committed to providing quality healthcare services through effective management, leadership, and strategic planning. Ready to bring organizational skills, drive for excellence, and ability to analyze data to exceed expectations and contribute to the success of your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
DoctorsNow
West Des Moines, IA
10.2024 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Coordinated appointment scheduling and managed patient flow in a high-volume clinic.
- Assisted healthcare providers with examinations, procedures, and patient education sessions.
- Maintained accurate electronic health records using EMR systems to enhance data accessibility.
- Conducted laboratory tests and processed specimens, ensuring compliance with safety standards.
- Facilitated communication between patients and healthcare teams to ensure optimal care delivery.
Site Manager and Medical Assistant
Premier Health Care / MercyOne Urgent Care
des moines, IA
12.2022 - 10.2024
- Maintained current knowledge of relevant state laws governing the practice of medicine within assigned facility.
- Facilitated smooth transitions between hospital departments by effectively communicating pertinent information regarding patient conditions.
- Assisted physicians with routine procedures such as EKGs, vitals measurements, injections, and wound care.
- Conducted thorough physical assessments according to established protocols.
- Collaborated with multidisciplinary teams to develop treatment plans that met the needs of each patient's unique circumstances.
- Demonstrated ability to accurately enter patient information into electronic medical records systems.
- Demonstrated proficiency in utilizing various types of medical equipment such as glucometers, nebulizers, IV pumps.
- Successfully maintained inventory of medical supplies by tracking usage levels and ordering new supplies as needed.
- Educated patients about their conditions and treatments.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
Practice Representative
Optimum Chiropractic
des moines, IA
02.2021 - 12.2022
- Created promotional campaigns that generated leads, resulting in increased sales.
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities.
- Built relationships with influencers and industry professionals to expand reach.
- Managed event planning and execution using strong attention to detail and communication skills.
- Oversaw event day tasks and responded to last-minute changes and challenges.
- Oversaw display setup and breakdown for events and trade shows.
- Organized and scheduled meetings with clients to discuss their needs and expectations for each event.
Activities Director
Oskaloosa
des moines, IA
03.2019 - 02.2022
- Ensured adequate staffing coverage was available during scheduled activities by monitoring employee schedules closely.
- Incorporated therapeutic recreation techniques into the program design in order to address physical limitations or cognitive impairments of participants.
- Trained staff on activity programming and safety protocols while ensuring compliance with state regulations.
- Provided guidance on proper methods for assisting participants when needed; ensured safety guidelines were followed at all times.
- Collaborated with interdisciplinary teams to coordinate health related activities such as exercise classes or aqua therapy sessions.
- Assisted nursing staff with developing leisure time activities that helped reduce anxiety levels among residents during stressful times.
- Created monthly calendars of events that included outings, entertainment, educational opportunities, religious services, special events and other activities.
- Ordered supplies necessary for activity programming while adhering to budgetary restrictions imposed by management.
- Coordinated transportation for offsite trips according to established policies and procedures.
- Encouraged independence among participants by teaching them how to use adaptive equipment safely while engaging in recreational pursuits.
- Provided support to families by offering information about available programs that would benefit their loved ones.
- Conducted individual assessments to identify interests, needs and preferences of each resident in order to create personalized plans of care.
- Maintained accurate records of participant attendance at activities including daily log entries, incident reports and progress notes.
- Implemented innovative strategies designed to increase socialization amongst residents through group games or music appreciation classes.
- Scheduled special events throughout the year such as holiday celebrations or themed parties which encouraged involvement from both staff members and participants.
- Supervised the implementation of restorative care plans designed to improve functioning levels through leisurely pursuits such as gardening or woodworking.
CNA
Mahaska Specialty Care
Oskaloosa, IA
09.2018 - 03.2021
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
- Answered call lights to provide emergency treatment and assistance to patients.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
- Stocked patient rooms and supply areas to meet patient care needs.
- Completed in-service training and attended performance improvement meetings.
- Observed infection control procedures and guidelines to safeguard patients and teams.
- Utilized restorative care techniques to promote patient independence.
- Cleaned and sanitized medical equipment and rooms.
- Participated in educational activities to stay up-to-date with best practices in nursing.
- Assisted with admission and discharge processes to provide continuity of care.
- Followed manufacturer's instructions when using selected equipment, accounting for patient's size, preexisting conditions, and age.
- Interpreted and explained medical instructions to patients and family members.
- Administered medications according to physician's orders accurately and timely.
- Contributed positively to team environment through effective problem solving strategies.
- Reported any change in patient condition promptly to the nurse supervisor.
Jailer
Mahaska County Jail
Oskaloosa, IA
07.2018 - 09.2020
- Performed security rounds on a regular basis to ensure the facility is secure.
- Managed paperwork related to prisoner files, including incident reports and medical records.
- Maintained control over inmates, monitored their activities and safety, and enforced regulations.
- Assisted in inmate intake and processing procedures including fingerprinting and photographing prisoners.
- Supervised meals served to inmates according to established guidelines.
- Administered first aid to injured inmates while coordinating medical care with outside agencies.
- Utilized problem-solving techniques when dealing with challenging situations.
- Implemented emergency protocols during crises situations involving multiple offenders.
- Ensured compliance with all federal, state, local laws, policies, regulations, rules governing correctional facilities operations.
- Enforced disciplinary action when necessary by issuing warnings or initiating appropriate legal proceedings.
- Collaborated with court personnel and other law enforcement agencies in order to facilitate the transfer of prisoners.
- Provided counseling services to inmates regarding personal issues and challenges they face upon release from prison.
- Developed effective communication skills that enabled successful interaction with inmates and staff members.
- Coordinated recreational activities for prisoners that provided physical exercise as well as socialization opportunities.
- Inspected equipment regularly for proper functioning and maintained accurate inventory records of supplies needed for daily operations.
- Monitored visits between inmates and their families or other authorized individuals.
- Trained new employees on departmental policies and procedures related to jail operations.
- Analyzed complex data sets to identify trends in inmate behavior.
- Facilitated educational programs designed to help prepare inmates for life after incarceration.
- Searched inmates and cells for contraband and confiscated unauthorized items.
- Participated in required job training.
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
- Counted to ensure that each prisoner was present.
- Recorded information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Took prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, and airport.
Education
Indian Hills Community College
Ottumwa, IASkills
- Financial Analysis
- Internal Controls Implementation
- Inventory Management
- Patient Scheduling
- Procedure Assistance
- First Aid
- Professional Bedside Manner
- Medical Procedures
- Staff Development
- Team Leadership
- Fixed Asset Management
- Team Collaboration
- Medical Terminology
- HIPAA Compliance
- Customer Relationship Management (CRM)
- Clinical Documentation
- Valid [State] driver's license
- Marketing
- Brand Management
Certification
- CMA
- CNA
- Drug screens
- Phlebotomy
- CPR
Timeline
Medical Assistant
DoctorsNow
10.2024 - Current
Site Manager and Medical Assistant
Premier Health Care / MercyOne Urgent Care
12.2022 - 10.2024
Practice Representative
Optimum Chiropractic
02.2021 - 12.2022
Activities Director
Oskaloosa
03.2019 - 02.2022
CNA
Mahaska Specialty Care
09.2018 - 03.2021
Jailer
Mahaska County Jail
07.2018 - 09.2020
Indian Hills Community College