Gabrielle Shaffer
Chicago,IL
Summary
Methodical professional with an organized approach and good multitasking skills. Experienced in decontaminating, sterilizing and testing medical instruments. Friendly and positive team player with good planning and problem-solving abilities. Looking for a permanent role in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sterile Processing Techinican II
UChicago Medicine-Center for Care and Discovery
Chicago, IL
01.2024 - Current
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Performed decontamination of medical instruments and equipment to prepare for sterilization
- Assembled instrument trays according to established protocols using aseptic technique.
- Packaged instruments into peel pouches and properly labeled pouches.
Call Center Representative
SCR Medical Transportation
Chicago, IL
03.2022 - 09.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Developed effective working relationships with team members across multiple departments.
Customer Service Representative
ShipBob
Morton Grove, IL
01.2021 - 11.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Sterile Processing Techician II -
Malcolm X College
Chicago, IL05.2024
High School Diploma -
South Shore High School
Chicago, IL06-2020
Skills
- Picking and Packing Experience
- Medical Terminology
- Teamwork and collaboration
- Service-Oriented
- Microsoft Office
- Decontamination and Sanitation
- Aseptic technique
- Chemical Handling
- Quality Control
- Instrument Sterilization
- Computerized tracking
- Case cart assembly
- Infection Control
- Processing instruments
- Assembly and packaging
Certification
American Heart Association- BLS Provider, 11/4/2023
Timeline
Sterile Processing Techinican II
UChicago Medicine-Center for Care and Discovery
01.2024 - Current
Call Center Representative
SCR Medical Transportation
03.2022 - 09.2023
Customer Service Representative
ShipBob
01.2021 - 11.2021
Sterile Processing Techician II -
Malcolm X College
High School Diploma -
South Shore High School
Similar Profiles
Muhammad PatelMuhammad Patel
Role Transition - Stem Cell Transplant at UChicago Center for Care and DiscoveryRole Transition - Stem Cell Transplant at UChicago Center for Care and Discovery
LaTaunya ParkerLaTaunya Parker
Referrals Specialist at UChicago Medicine Family care CenterReferrals Specialist at UChicago Medicine Family care Center
Priti AgarwalPriti Agarwal
Research Assistant at Blavatnik Center For Drug Discovery And Sackler School Of Medicine, Tel Aviv UniversityResearch Assistant at Blavatnik Center For Drug Discovery And Sackler School Of Medicine, Tel Aviv University
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa