Gabrielle Sheets
Mount Vernon,OH
Summary
Dynamic team trainer with expertise in employee training and customer service. Proven ability to enhance team morale and uphold cleanliness standards, ensuring optimal customer satisfaction. Engaging team trainer skilled in fostering collaboration and positive reinforcement. Experienced in training new employees on customer service and cleanliness, leading to improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Trainer
Arby's
Newark, Ohio
12.2024 - Current
- Trained new team members on customer service standards.
- Guided new team members in maintaining food quality.
- Educated new team members on proper usage of cleaning supplies.
- upheld clean work area.
- Provided feedback to management on team performance and training effectiveness.
- Engaged staff in role-playing exercises to enhance customer interaction skills.
- Supported team morale through positive reinforcement and recognition initiatives.
employee
Marathon Gas Station
Martinsburg, Ohio
04.2021 - 11.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and stocked coolers to ensure optimal inventory levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared pizza and wing orders according to customer specifications.
Education
Associate of Applied Science - Early Childhood Education
Central Ohio Technical College
Newark, OH08-2022
Skills
- Employee training
- Customer service
- Team building
- Feedback delivery
- Inventory management
- Problem resolution
- Cleanliness standards
- Positive reinforcement
- Customer satisfaction
Timeline
Team Trainer
Arby's
12.2024 - Current
employee
Marathon Gas Station
04.2021 - 11.2021
Associate of Applied Science - Early Childhood Education
Central Ohio Technical College