Rachel Vos
Mooresville,NORTH CAROLINA
Summary
Dynamic team leader with extensive experience at Wendy's Fast Food, specializing in staff training and development. Proven ability to enhance employee engagement and optimize operational efficiency through effective onboarding and coaching. Skilled in compliance requirements and customer service, fostering a motivated team that consistently meets high standards.
Overview
3
3
years of professional experience
Work History
Team Trainer
Wendys Fast Food
Mooresville, NC
07.2024 - Current
- Trained new team members on operational procedures and customer service standards.
- Assisted in developing training materials to enhance staff performance and efficiency.
- Conducted regular training sessions to maintain knowledge of menu items and promotions.
- Monitored team performance, providing feedback to ensure adherence to company policies.
- Implemented effective onboarding processes, reducing time for new hires to reach full productivity.
- Collaborated with management to identify training needs and improve employee skills.
Drive-through Coordinator
Toco Bell
02.2025 - 03.2025
- Coordinated daily operations, ensuring efficient service delivery and adherence to company standards.
- Assisted in training new team members on operational procedures and customer service protocols.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed schedules to ensure adequate staffing during peak hours, enhancing customer satisfaction.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
Hostess
Cracker Barrel Restaurant
Mooresville, NC
03.2023 - 07.2024
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservations efficiently to optimize seating arrangements during peak hours.
- Collaborated with servers and kitchen staff to facilitate smooth operations during service.
- Assisted in maintaining cleanliness and organization of dining area and entrance.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Monitored wait times and communicated effectively with guests regarding their status.
Education
High School Diploma -
Langtree Charter Academy
Mooresville, NC05.2026
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Training delivery
- Feedback techniques
- Motivation techniques
- Cross-training skills
- Team development strategies
- Employee engagement
- Active listening
- Customer service
- Problem-solving
- Time management
- Team leadership and supervision
- Multitasking and organization
- Workplace safety
- Team collaboration
- Team leadership
- Food safety
- Food preparation
- Safe food handling
- Team building
- Task prioritization
- Employee motivation
- Role modeling
- Coaching and mentoring
- Employee training
- POS systems
- Restaurant standards
- Dress code enforcement
Timeline
Drive-through Coordinator
Toco Bell
02.2025 - 03.2025
Team Trainer
Wendys Fast Food
07.2024 - Current
Hostess
Cracker Barrel Restaurant
03.2023 - 07.2024
High School Diploma -
Langtree Charter Academy