Gabrielle Smith
Dallas
Summary
Results-driven banking operations professional with 5+ years of experience in fraud investigation, transaction monitoring, and regulatory compliance within high-volume financial services environments. Skilled in ACH, P2P, debit, and credit payment processing with expertise in chargeback resolution, risk assessment, and end-to-end case management
Overview
8
8
years of professional experience
Work History
FRAUD SPECIALIST III - SME
JPMorgan Chase
06.2023 - 10.2025
- Managed a daily caseload of 100 to 120 high-volume merchant fraud claims while helping maintain queue coverage and consistent service-level performance across the team.
- Escalated high-risk fraud activity to senior leadership and business partners when loss exposure or account risk thresholds were met.
- Served as a go-to resource for peers on complex cases, providing workflow guidance, clarifying procedures, and reinforcing quality expectations within the department.
- Assisted with team support responsibilities by helping prioritize work, sharing best practices, and contributing to consistent case handling in a fast-paced operations environment.
- Coordinated knowledge-sharing sessions to enhance team collaboration.
- Created reports summarizing key metrics such as productivity levels, error rate, and proper case documentation audits.
- Developed effective communication channels between different departments within the organization in order to facilitate collaboration among teams.
FRAUD SPECIALIST I & II
JPMorgan Chase
02.2021 - 06.2023
- Monitored and analyzed 100+ high-volume merchant fraud claims daily, prioritizing alert investigations to exceed strict Service Level Agreement (SLA) turnaround times.
- Investigated suspicious transaction activity end-to-end, utilizing deep Financial Analysis of account records and Payment Processing data to mitigate risk and detect fraud patterns.
- Collaborated with business merchants to resolve discrepancies and manage Chargeback Processing for disputed ACH, P2P, debit, and credit card transactions.
- Utilized LexisNexis, Excel, and advanced Fintech platforms like DataVisor to document investigative research and perform comprehensive Risk Assessment.
- Maintained strict adherence to AML, KYC, and banking regulations, ensuring all audit-ready documentation met internal risk management and quality standards.
CLIENT SUCCESS MANAGER/NEGOTIATION SPECIALIST
DEBTBLUE
01.2018 - 02.2021
- Analyzed a diverse portfolio of financial accounts, conducting Risk Assessment and investigating complex inquiries within a deadline-driven environment to protect client assets.
- Negotiated complex financial settlement outcomes with creditors and legal offices, applying Banking Operations knowledge to resolve disputes and strengthen business partnerships.
- Documented all investigative findings and case history in internal systems to support operational quality standards and ensure Regulatory Compliance.
- Advised clients on debt-relief solutions and financial risk, translating complex Payment Processing information into clear, actionable guidance to minimize financial loss
Education
Associate of Arts -
North Central Texas College
Gainesville, TX2016
Skills
- Banking Operations
- AML / KYC Compliance
- Chargeback Processing
- Payment Processing
- Fraud Investigation
- Regulatory Compliance
- ACH / P2P / Debit / Credit
- Financial Analysis
- Transaction Monitoring
- Risk Assessment
- SLA Management
- Case Documentation
Timeline
FRAUD SPECIALIST III - SME
JPMorgan Chase
06.2023 - 10.2025
FRAUD SPECIALIST I & II
JPMorgan Chase
02.2021 - 06.2023
CLIENT SUCCESS MANAGER/NEGOTIATION SPECIALIST
DEBTBLUE
01.2018 - 02.2021
Associate of Arts -
North Central Texas College