Gabrielle Spiller

• Read and edit early copies of books in a timely matter

• Post reviews about early copies of books

• Post promotional pictures and videos for authors regarding new books that are releasing and new merchandise that will be for sale in the future

• Edit pictures and videos for reviews and promotional posts

• Maintain a well-respected image while writing reviews

• Build trusting, professional relationships with authors, both mainstream and independent

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
• Took copayments and compiled daily financial records.
• Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
• Greeted and assisted patients with check-in procedures.

• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Built and maintained positive working relationships with patients and staff.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.