Gabrielle Steverson
Bonifay,FL
Summary
Adept in hospitality services and efficient cash management, I excelled at Sonny's BBQ by enhancing customer satisfaction and upselling menu items, significantly boosting profits. My reliability and ability to manage multiple tasks simultaneously ensured smooth operations. Known for fostering positive relationships, my proficiency in guest accommodation services set me apart.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Brass Tap
Tallahassee, FL
12.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
Waitress
Sonny's BBQ
Tallahassee, FL
08.2023 - 12.2024
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
- Replenished beverages when necessary.
- Presented food and beverages to guests at tables.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Bachelor of Arts - English Literature
Florida State University
Tallahassee, FL07-2025
Associate of Arts - General
Chipola College
Marianna, FL05-2023
Bachelor of Arts - English Literature
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Efficient Cash Management
- Customer Order Management
- Proficient Customer Upselling
- Reliability and punctuality
- Guest Accommodation Services
- Proficient in Managing Multiple Tasks
- Expertise in Hospitality Services
Affiliations
- Miss Bonifay- Leadership for Community- 2022
- Chipola College Cheerleader - 2022-2023
- Holmes County High School Cheerleader- 2018-2022
- Holmes County High School Drama/Chorus- 2018-2021
- Senior Beta Club- 2018-2022- Awards for State and National Competitions
- Future Business Leaders of America- School President 2021-2022-Leadership- District Vice-President 2021-2022
- Student Government 2018-2022
- Holmes County High School Who's Who- 2022
- Wings Afterschool Volunteer- 2018-2022
- Vacation Bible School Helper- 2016-2018
- Waitress- Job- Brass Tap- 2024
- Waitress- Job- Sonny"s BBQ- 2023-2024
- Waitress- Job- All during High School
Accomplishments
- Florida Academic Scholar-2022
- Holmes County High School Salutatorian 2022- 2nd in Senior Class
- Dual Enrollment College Classes during High School- 2019-2022
- Dean's List at Chipola College and Florida State
- State and National Beta Winners 2019-2022- Living Literature, Show Choir
- Future Business Leaders of America- Public Speaking Winner- 2019 & 2020
- Florida Bright Futures Medallion Scholarship- 2022- Present
- Scholarship- Holmes County Teacher Association
- Scholarship- Farm Bureau
- Scholarship- National Beta
- Scholarship- Chipola Cheer
- Scholarship- McLendon- Chipola College
- Scholarship-Lula Rawls- Chipola College
- Scholarship- James and Louis B Davis Memorial - Chipola College
- Scholarship- Prive Disb. - Florida State University
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
References
References available upon request.
Timeline
Waitress
Brass Tap
12.2024 - Current
Waitress
Sonny's BBQ
08.2023 - 12.2024
Bachelor of Arts - English Literature
Florida State University
Associate of Arts - General
Chipola College
Bachelor of Arts - English Literature
Florida Agricultural And Mechanical University
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