Quality driven customer-focused professional with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proven ability to work effectively in fast-paced environments, including municipalities and financial settings, with a focus on process optimization, customer satisfaction, and compliance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hi, I’m
Gabrielle St Juste
Port St Lucie,FL
Summary
Overview
16
years of professional experience
Work History
City of Delray Beach
Customer Service Representative/ Finance
01.2017 - 10.2024
Job overview
- Effectively manage large volumes of incoming customer inquiries regarding municipal water services, ensuring efficient issue resolution.
- Verify vendor accounts by reconciling monthly statements and related transactions.
- Review invoices, checks requests and expense reports for proper approval.
- Maintain comprehensive knowledge of city regulations and services to accurately inform and assist residents with billing and service inquiries.
- Provide coaching and support to junior staff, improving team performance by 15%
Garden State Labs Inc.
Quality Assurance Coordinator
01.2014 - 12.2016
Job overview
- Conducted in-depth quality assurance reviews on IME reports, ensuring compliance with all client specifications and legal requirements
- Improved the clarity and accuracy of client reports, contributing to a 15% reduction in report errors and revisions
- Handled customer complaints regarding report findings, resolving quality assurance issues swiftly and increasing customer retention by 10%
EVS Broadcast Equipment
Accounting Assistant
01.2009 - 12.2013
Job overview
- Assisted Controller with all accounts functions
- Reviewed customer applications and solved potential problems for 6 offices
- Ensured accurate and timely processing of accounting data cash, and posted sales invoices
- Researched account transactions to identify and resolve discrepancies
- Managed accounts receivables for over 500 customers, contributing to $1.2 million in gross revenues annually
- Processed invoices, ensuring timely payments through the SAP and Peachtree accounting systems, with a 98% accuracy rate
Education
Gibbs CollegeMontclair, NJ
AS Degree from Applied Science, Business
12.2000
University Overview
Skills
- Client Relations
- Microsoft Office Suite
- AS400 Application
- Outlook
- GoToMeeting
- Badger
- Data Entry
- Customer Service
- Problem-solving abilities
- Creole translation
- Problem-Solving
- Payment Collection
- CRM Systems
Accomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
French
Full Professional
Creole
Full Professional
Timeline
Customer Service Representative/ Finance
City of Delray Beach
01.2017 - 10.2024
Quality Assurance Coordinator
Garden State Labs Inc.
01.2014 - 12.2016
Accounting Assistant
EVS Broadcast Equipment
01.2009 - 12.2013
Gibbs College
AS Degree from Applied Science, Business
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