Gabrielle Will
Buckeye,Arizona
Summary
Results-driven General Manager with comprehensive experience in team leadership and operational management. Demonstrated success in enhancing customer satisfaction through effective staff training, inventory control, and adherence to safety standards. Cultivated positive work environments that increased team morale and productivity while ensuring efficient store operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Shift Leader
Salad And Go
Buckeye, AZ
12.2024 - Current
- Supervised daily operations to ensure smooth service and product quality.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new team members on food safety and preparation standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Implemented efficient workflows to enhance team productivity during shifts.
- Managed inventory levels and placed orders for fresh ingredients regularly.
- Maintained an organized work environment by delegating tasks to staff.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Monitored cash handling procedures to ensure accuracy and security.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted and balanced cash registers at the end of each shift.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
- Mentored newly hired staff in upselling techniques to improve sales.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Assisted in the development and implementation of new operational procedures.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assessed reports and adjusted workflows to realign with targets.
- Uphold company standards and compliance requirements for operations.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Processed credit card payments and counted back change and currency with accuracy rate.
General Manager
Pizza Hut
Buckeye, Az
03.2020 - 12.2023
- Started as Team Member and worked my way up to General Manager.
- Maintained cleanliness and organization by washing dishes, sanitizing work areas, and preparing pizzas and side dishes while adhering to first in, first out and temperature control standards.
- Created an amazing working environment.
- Managed inventory by counting stock, ensuring compliance with quality standards, and conducting regular product checks.
- Obtained ServSafe certification to ensure food safety compliance.
- Ran money for deposits, and counted money for the day.
- Serv Safe Certified.
- Fostered a positive work environment that encouraged teamwork and employee satisfaction.
Team Member/ Shift Lead
Circle K
Buckeye, Az
03.2018 - 06.2021
- Up front Customer service.
- Processed customer transactions efficiently at point of sale.
- Handled 5-10k $ in cash every day.
- Cashier.
- Counted inventory.
- Maintained cleanliness of store interior and exterior.
- Managed daily cash transactions of $5-10k.
- Restocked shelves with merchandise to maintain inventory levels.
- Coordinated and led shifts to ensure smooth operations.
- Circle K is a chain of convenience stores and gas station.
Team Member/Cashier
JCPenney
Goodyear, Az
11.2016 - 11.2017
- Assisted customers in selecting items that matched their sizes.
- Operated cash register efficiently to process customer transactions.
- Conducted inventory checks to track stock levels and product availability.
- Stocked, itemized, and rearranged merchandise for seasonal inventory transitions.
- Managed assigned areas to ensure optimal presentation and customer accessibility.
Education
High School Diploma -
Buckeye Union High School
Buckeye, ArizonaSkills
- Food Service
- Food safety compliance
- Inventory
- POS system operation
- Cash handling procedures
- Scheduling
- Budgeting
- Management
- Policy and procedure enforcement
- Customer Service
- Customer service focus
- Team motivation
- Problem solving
- Verbal and written communication
- Inventory counts
Certification
Serv Safe Certificate, Serv safe.com, 01/01/21, It is relevant for food services, and food service management.
Timeline
Shift Leader
Salad And Go
12.2024 - Current
General Manager
Pizza Hut
03.2020 - 12.2023
Team Member/ Shift Lead
Circle K
03.2018 - 06.2021
Team Member/Cashier
JCPenney
11.2016 - 11.2017
High School Diploma -
Buckeye Union High School