Gabrielle Williams

• Support attorneys and legal staff with time-sensitive document production and delivery, consistently meeting deadlines

and service-level agreements (SLAs)

• Manage mailroom services, including incoming and outgoing mail, courier coordination, package tracking, and certified/

legal correspondence

• Perform reprographics and document services, such as high-volume printing, copying, scanning, binding, and document

finishing with heavy attention to detail

• Coordinate conference room setups, hospitality support, and office supply inventory for client meetings and internal

events

• Conduct quality control checks to ensure accuracy, formatting consistency, and professional presentation of documents

• Adapt to shifting priorities by supporting multiple service areas, including reception and administrative coverage as needed

• Served as backup across multiple office functions and law firm locations including Mayer Brown LLP, Ropes & Gray LLP,

and McDermott Will & Schulte LLP

• Booked conference rooms and office spaces for clients using software such as BigHand, Rendezvous and Condeco

• Adapted to fast evolving task demands

• Received, sorted, documented, processed, prepared, delivered, and transported mail and materials across departments

• Assisted with copy requests, work tickets, and mailroom functions

• Provided reception coverage, handled client interactions in person, by phone, and electronically

• Ensured that customer service areas remain staffed and functional at all times

• Stocked and maintained pantry and office supplies, ensured cleanliness in conference rooms and lobbies

• Maintained records and files, verified equipment is in working order, and performed basic maintenance

• Utilized appropriate logs for all office services work

• Ensured that job tickets are properly filled out before beginning work

• Performed work in office services, primarily reprographics, mail and intake functions according to established

procedures using software such as PS Shipping/Receiving

• Follow procedures to run jobs in proper order• Communicated with supervisor and client on job and deadline issues

• Met contracted deadlines for accepting, completing, and delivering all work

• Troubleshoot basic equipment problems

• Performed Quality Assurance on own and work of colleagues and client

• Loaded machines with various paper, toner, and supplies

• Answered telephone, emails, and placed service calls when needed

• Interact with clients in person, over the phone or electronically

• Use equipment and supplies in a cost-efficient manner such as Pitney Bowes for postage

• CCTV surveillance and patrol areas to prevent and deter theft

• Respond to on-site medical incidents and coordinate with emergency personnel

• Execute site-specific security protocols and enforce rules

• Work with management to implement new protocols to reduce incidents

• Create “Daily Activity Reports” as appropriate detailing daily completed tasks

• Checking visitors and tenants into the building(s) using i Visitor/C-Cure computer programs

• Provided front-desk and administrative support to attorneys and paralegals handling high-profile class action litigation

cases (i.e., Otero v. Thomas J. Dart [2012], Chicago Red Light Speed Camera lawsuit [2018])

• Supported eDiscovery efforts by organizing, scanning, and tracking electronic documents and evidence for ongoing

cases

• Operated telephone switchboard to answer, screen, and forward all calls, providing information, taking messages, and

scheduling appointments, meetings, lunches and depositions

• Filed legal pleadings and motions with local, state, and federal courthouses, ensuring compliance with court filing

procedures and deadlines.

• Greeted all persons entering the firm, determining the nature and purpose of visit, and direct or escort them to specific

destinations and offices

• Assisted with client communication and class member follow-up, ensuring timely updates and maintaining

professionalism in sensitive legal matters.

• Collected, sorted, distributed, & prepared mail, packages, & other courier deliveries

• Prepared regular purchase orders for the firms supplies

• Processed bills, proofread billing statements

• Made daily bank deposits and withdrawals

• Entered all attorney time in preparation for monthly billing using software such as Sage Timeslips

• Maintained and organized case files, exhibits, and discovery materials in both physical and electronic filing systems