Gabrielle Wimby
Covington,GA
Summary
Accomplished Assistant , well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
10
10
years of professional experience
Work History
Program Coordinator's Assistant
The Galloway School
10.2022 - Current
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provided ongoing direction and leadership for program operations.
Call Center Representative
DG Connections
02.2020 - 07.2020
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Representative
Amazon
03.2018 - 02.2020
- Created and maintained detailed database to develop promotional sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined call center processes for improved efficiency and reduced wait times.
Assistant Manager
Spirit Halloween Super Store
09.2014 - 11.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Newton High School
Covington, GA05.2014
Skills
- Supply Inventory Control
- Document retrieval
- Travel Planning
- Needs analysis
- Expense Reporting
- Promotional planning
- Research and Analytical Skills
- Program files maintenance
- Event Planning
- Financial Administration
- Employee timesheet processing
- Social media knowledge
- Budget Planning
Timeline
Program Coordinator's Assistant
The Galloway School
10.2022 - Current
Call Center Representative
DG Connections
02.2020 - 07.2020
Customer Service Representative
Amazon
03.2018 - 02.2020
Assistant Manager
Spirit Halloween Super Store
09.2014 - 11.2018
High School Diploma -
Newton High School
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