Gabriela Gonzales
Summary
Aviation professional prepared to deliver excellent service and ensure passenger safety on international flights. Proven track record of managing in-flight operations and enhancing passenger experiences. Collaborative team player focused on achieving results and adapting to changing conditions. Proficient in customer service, conflict resolution, and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Epcot Outdoor Vendor
Walt Disney World College Program
Orlando, FL
01.2014 - 06.2014
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and positive experiences.
- Collaborated with team members to streamline workflow, enhancing operational efficiency during peak periods.
- Engaged with diverse guests, promoting inclusivity and creating memorable interactions that reflect company values.
- Oversaw daily cash transactions, maintaining a high accuracy rate and successfully reaching 90% of established nightly objectives.
Full and Part Time Nanny/Babysitter
Self-Employed
DFW Metroplex
07.2012 - 04.2022
- Supervised children's daily activities, ensuring safety and engaging playtime experiences.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted care strategies to accommodate diverse family dynamics and child personalities.
- Streamlined household routines and optimized daily rhythms to enhance operational efficiency by 50%
Fan Photographer
Brand Affinity Photography
Dallas, Tx
11.2013 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in generating sales through high-quality photo production. Contributed to increased purchase likelihood by ensuring photo quality meets standards.
- Developed and implemented a systematic approach to photography, ensuring collection of 300-500 photos per event.
Flight Attendant
American Airlines
Dallas-Fort Worth, Tx
05.2018 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
- Addressed passenger concerns and provided emotional support during stressful situations, such as turbulence and delays.
- Motivated team members through exemplary work ethic and professionalism by 25%
Education
Masters - Mental Health Counseling
Amberton University
5 2028
Bachelor of Science - Psychology, Child Development
University of Texas At Dallas
12 2017
High School Diploma -
North Mesquite High School
5 2012
Skills
- Word, Excel
- Organized
- CPR certified
- First aid
- Excellent driving record
- Housekeeping
- Family Assistance
- Customer service
- Strong work ethic
- Attention to detail
Certification
- Bilingual Flight Attendant (Spanish)- American Airlines - 2018-2026
Languages
Spanish, fluent
English, fluent
Work History
01-2018
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Flight Attendant
American Airlines
05.2018 - Current
Epcot Outdoor Vendor
Walt Disney World College Program
01.2014 - 06.2014
Fan Photographer
Brand Affinity Photography
11.2013 - 06.2014
Full and Part Time Nanny/Babysitter
Self-Employed
07.2012 - 04.2022
Masters - Mental Health Counseling
Amberton University
Bachelor of Science - Psychology, Child Development
University of Texas At Dallas
High School Diploma -
North Mesquite High School