Gabriela Gonzales
Irving,Tx
Summary
Aviation professional prepared to deliver excellent service and ensure passenger safety on international flights. Proven track record of managing in-flight operations and enhancing passenger experiences. Collaborative team player focused on achieving results and adapting to changing conditions. Proficient in customer service, conflict resolution, and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
Dallas-Fort Worth, Tx
01.2018 - 01.2026
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
- Addressed passenger concerns and provided emotional support during stressful situations, such as turbulence and delays.
- Monitored and maintained a controlled flight environment by implementing appropriate measures to address disruptive passenger incidents as per FAA and federal standards.
- Motivated team members through exemplary work ethic and professionalism by 25%
Full and Part Time Nanny/Babysitter
Self-Employed
DFW Metroplex
01.2012 - 2022
- Supervised children's daily activities, ensuring safety and engaging playtime experiences.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted care strategies to accommodate diverse family dynamics and child personalities.
- Streamlined household routines and optimized daily rhythms to enhance operational efficiency by 50%
Nanny
Self-Employed
01.2014 - 01.2018
- Nanny of two girls and one boy
- Basic daily needs such as make them meals, bathe, play, clean up etc.
- Drop off and pick up from school, as well as other after school activities
- Meet their needs and be able to discipline them in the best loving and firm way
- Being aware and alert of any possible emergency situations and ready to act.
- Creativity in daily activities to keep them busy and entertained
- Ensured a safe environment for the children always.
- Have great communication with the parents to ensure the needs of their children were being met always.
Epcot Outdoor Vendor
Walt Disney World College Program
Orlando, FL
01.2014 - 06.2014
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and positive experiences.
- Collaborated with team members to streamline workflow, enhancing operational efficiency during peak periods.
- Engaged with diverse guests, promoting inclusivity and creating memorable interactions that reflect company values.
- Oversaw daily cash transactions, maintaining a high accuracy rate and successfully reaching 90% of established nightly objectives.
Fan Photographer
Brand Affinity Photography
Dallas, Tx
11.2013 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in generating sales through high-quality photo production. Contributed to increased purchase likelihood by ensuring photo quality meets standards.
- Developed and implemented a systematic approach to photography, ensuring collection of 300-500 photos per event.
Education
Masters - Mental Health Counseling
Amberton University
Garland, TX05.2028
Bachelor of Science - Psychology, Child Development
University of Texas At Dallas
Richardson, TX12.2017
Psychology
Eastfield Community College
01.2014
Bachelor of Science - Psychology
Texas Woman’s University
01.2013
High School Diploma -
North Mesquite High School
Mesquite, TX05.2012
Skills
- Word, Excel
- Organized
- CPR certified
- First aid
- Excellent driving record
- Housekeeping
- Family Assistance
- Customer service
- Strong work ethic
- Attention to detail
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Assumed additional crew duties when fellow flight attendants were inundated, which offered valuable hands-on training in various roles.
Certification
- Bilingual Flight Attendant (Spanish)- American Airlines - 2018-2026
Languages
Spanish, fluent
English, fluent
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Flight Attendant
American Airlines
01.2018 - 01.2026
Nanny
Self-Employed
01.2014 - 01.2018
Epcot Outdoor Vendor
Walt Disney World College Program
01.2014 - 06.2014
Fan Photographer
Brand Affinity Photography
11.2013 - 06.2014
Full and Part Time Nanny/Babysitter
Self-Employed
01.2012 - 2022
Psychology
Eastfield Community College
Bachelor of Science - Psychology
Texas Woman’s University
Masters - Mental Health Counseling
Amberton University
Bachelor of Science - Psychology, Child Development
University of Texas At Dallas
High School Diploma -
North Mesquite High School