MELISSA A. MATEO
TAMPA,FL
Summary
Strong background in customer service Adapt at accomplishing multiple tasks simultaneously, work well under pressure. A self-motivated team player; able to build rapport with other team members. Work well with minimum or no supervision and a quick learner.
Overview
53
53
years of professional experience
Work History
Flight Attendant
Silver Airways
01.2017 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Customer Service Agent
SILVER AIRWAYS
04.2016 - 01.2017
- Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
- Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
- Providing general customer assistance, complying with all safety procedures and station policies
- Providing accurate gate, flight arrival and departure information, as well as answer general inquires
- Assist special needs passengers, resolve customer complaints and other duties as delegated
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
Flight Attendant
COMMUTAIR
07.2015 - 09.2015
- The CommutAir flight attendant performs or assists in the performance of all Inflight safety, customer service and cabin preparation duties, along with communicating and cooperating with the flight and ground crews, as a member of the team
- The Flight Attendant will conduct themselves with integrity, enthusiasm, professionalism and a customer-first attitude while striving for operational excellence.
Customer Service Agent/ Gate Agent
AIR CANADA
12.2014 - 05.2015
- Verify travel documents, print boarding passes, tag baggages,
- Gate Assist - in boarding passengers
- Jet bridge, etc
- Cash Agent (J-ticket), collect cash fee for luggages from passengers other agents, at the end of the day verify cash/ticket and print sales report.
NEW YORK CITY POLICE DEPARMENT
01.1996 - 07.2013
Senior Police Administrative Aide
NYC Police Department
12.1996 - 07.2013
- Answered phone for various high ranking officers.
- Performed daily typing and filing for major crimes unit.
- Entered information from crime reports into police department's database using Software.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Police Administrative Aide
NYC Police Department
01.1996 - 01.1999
- Assist in customer complaints, crime analysis, prepare reports for meetings, etc
- Minutes I weekly meeting with
- Achieved Result by double-checking accuracy of Type forms and Action.
Customer Service/Sales Representative
CHASE MANHATTAN BANK
12.1987 - 12.1996
- Provide customers with bank information pertaining to there account, collect deposits, etc
- Assist in opening and verifying head teller cash box and vault, cash count and resolve any cash differences, etc
- Opening/Closing procedures
Education
15 Multiple Flight Attendant Certificate History of Flight - undefined
THE INFLIGHT INSTITUTE
Diploma - undefined
THE AIRLINE ACADEMY
High School Diploma - undefined
SEWARD PARK H.S
1983
Skills
- OFFICE SKILLS:
- Typing 35wpm, SABRE, Microsoft Word, Excel, Access, Qik
- Microsoft Word
- Clerical Support
- Data Collections
- In-Flight Procedures
Timeline
Flight Attendant
Silver Airways
01.2017 - Current
Customer Service Agent
SILVER AIRWAYS
04.2016 - 01.2017
Flight Attendant
COMMUTAIR
07.2015 - 09.2015
Customer Service Agent/ Gate Agent
AIR CANADA
12.2014 - 05.2015
Senior Police Administrative Aide
NYC Police Department
12.1996 - 07.2013
NEW YORK CITY POLICE DEPARMENT
01.1996 - 07.2013
Police Administrative Aide
NYC Police Department
01.1996 - 01.1999
Customer Service/Sales Representative
CHASE MANHATTAN BANK
12.1987 - 12.1996
15 Multiple Flight Attendant Certificate History of Flight - undefined
THE INFLIGHT INSTITUTE
Diploma - undefined
THE AIRLINE ACADEMY
High School Diploma - undefined
SEWARD PARK H.S