Gabrielle Ross
Brooklyn,New York
Summary
Dynamic e-commerce professional with a proven track record at Briogeo Hair Care, excelling in customer engagement and process improvement. Skilled in data analysis and client relationship management, I implemented strategies that enhanced site performance and significantly boosted customer satisfaction. Passionate about driving results and fostering brand loyalty through exceptional service.
Overview
2
2
years of professional experience
Work History
Associate Manager, E-Commerce Operations
Briogeo Hair Care
New York, NY
09.2024 - Current
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Developed and implemented strategies to ensure cost-efficient operations.
- Monitored key eCommerce metrics, driving optimizations that significantly improved customer engagement, conversion rates, and overall site performance.
Customer Service Coordinator
Briogeo Hair Care
New York, New York
04.2024 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Partnered with the brand team to interpret customer feedback across channels, ensuring alignment of customer service strategies with overall brand objectives.
Client Advisor
Isabel Marant
New York, New York
10.2022 - 10.2023
- Cultivate and manage a portfolio of high-value clients through personalized styling, relationship building, and white-glove service to drive repeat business and brand loyalty.
- Leveraged CRM tools to track client preferences, sales history, and follow-up opportunities, ensuring consistent communication and service.
- Consistently exceeded monthly sales goals through strategic outreach, product knowledge, and tailored recommendations aligned with client preferences and lifestyle.
- Executed proactive outreach to existing clients and new leads via text, email, and phone to introduce collections, secure appointments, and drive store traffic.
Education
Bachelor of Arts - Fashion Merchandising
LIM College
New York, New York12-2019
Skills
- E-commerce management
- Process improvement
- Customer engagement
- Data analysis
- Customer service
- Client relationship management
Timeline
Associate Manager, E-Commerce Operations
Briogeo Hair Care
09.2024 - Current
Customer Service Coordinator
Briogeo Hair Care
04.2024 - Current
Client Advisor
Isabel Marant
10.2022 - 10.2023
Bachelor of Arts - Fashion Merchandising
LIM College
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