Gadi Zesati

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

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• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.