Gadiel Fuentes
Kansas City
Summary
Dynamic professional with extensive experience in operational management and customer relationship building, skilled at leveraging leadership and team development to drive performance and profitability. Proven track record in staff training and schedule management, consistently achieving operational goals while fostering a positive work environment. Expertise in optimizing workflows and ensuring compliance with company standards enhances efficiency and elevates customer satisfaction. Committed to cultivating a culture of excellence that empowers teams and enriches the overall dining experience, complemented by a strong background in customer service and cash management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
MoBettahs Hawaiian Style Food
Overland Park, KS
08.2025 - Current
- Led daily operations to ensure optimal service quality and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and efficiency according to the business concept.
- Managed inventory control processes, reducing waste and improving supply chain efficiency.
- Conducted comprehensive analysis of sales data to support strategic initiatives and refine menu selections.
General Manager
San Antonio Wings, Wingstop
Kansas City, KS
03.2022 - 07.2025
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
- Prepared staff work schedules and assigned specific duties.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
Restaurant Owner/Operator
Restaurante Soda Lisboa
Turrialba, Cartago, Costa Rica
11.2019 - 06.2021
- Coordinated with vendors to purchase food, beverages, equipment, and supplies in an efficient manner.
- Inspected facilities regularly to ensure cleanliness standards are met.
- Created innovative marketing strategies to increase visibility and attract new customers.
- Cultivated strong relationships with local media outlets to promote special events at the restaurant.
- Successfully managed daily operations of a high-volume restaurant, ensuring customer satisfaction and quality control.
- Recruited, trained, and supervised staff members while creating a positive work environment.
- Reviewed financial statements and sales reports to monitor business performance and make adjustments.
Education
Bachelor - Journalism and Communications
Universidad John F. Kennedy
Buenos Aires, ArgentinaSkills
- Effective team management
- Customer relationship management
- Team development
- Schedule management
- P&L management
- Operational efficiency management
- Consistently meet goals
- Cash flow management
- Outstanding customer service proficiency
Certification
ServSafe Manager Certification
LANGUAGES
English - Bilingual
Spanish - Fluent
Timeline
General Manager
MoBettahs Hawaiian Style Food
08.2025 - Current
General Manager
San Antonio Wings, Wingstop
03.2022 - 07.2025
Restaurant Owner/Operator
Restaurante Soda Lisboa
11.2019 - 06.2021
Bachelor - Journalism and Communications
Universidad John F. Kennedy